Urgent Care Clinical Manager

Urgent Care Manager, Department of Nursing 

General Summary: 

Under the direction of the Nursing Director, the Clinical Coordinator (Registered Nurse (RN) or Registered Paramedic (RP)) is responsible for directing, planning and coordinating the operational, financial, clinical, quality, and administrative duties of the Plymouth and Meredith MedCheck Urgent Care sites.   

Essential Job Functions*: 

Leadership 

• Ensures the sites/department is in compliance with related regulatory offices and guidelines, (ex. OSHA, HIPAA, DPH, DOT, NH DHHS-licensing, and Speare Memorial Hospital policies and procedures, etc.). 

• Provides clinical expertise and leadership support to the staff in the delivery of safe, quality, patient/family-centered care.  

• Supports staff by assisting with patient care activities/family interventions to enhance quality and the patient/family care experience. 

• Oversees flow of patients and assists with staffing plans and considers patient volume, needs, acuity, as well as staff mix and skill. 

• Serves as a liaison/resource for providers and other members of the healthcare team. 

• Oversees daily operations, creates staff schedules and delegates work assignments to providers and staff. Serves as designee for activities such as payroll and charge verification.  

• Demonstrates an effective working relationship with all members of the health care team, patients, families, and visitors. 

• Complies with, and holds others accountable to hospital and departmental policies, procedures, regulations, and standards as related to job. 

• Demonstrates skills and ability to effectively facilitate and resolve problems, controversial issues, conflict and/or complaints. 

• Listens and responds to ideas, needs and constructive feedback.  Effectively leads and participates in meetings and teams. 

• Assists with, participates in, and supports the development, implementation, and evaluation of department goals and quality improvement initiatives. 

• Assists in the development of evidence based policies, procedures, and protocols to support high standards for patient care.  Reviews and revises departmental policies at least annually and ensures that policies and procedures are revised/developed based on research of best practices.  

• Develops annual plan and associated budget, regularly monitors financial performance to budget and expected volume and implements corrective action plans as needed to ensure efficient use of resources.  

• Demonstrates skill and efficiency in allocating, coordinating and using funds, equipment, facilities and materials based on strategic initiatives and related goals. 

• Ensures department has appropriate supply levels, in accordance with volumes and department needs 

• Completes annual performance evaluations and sets clear performance expectations through establishment of performance goals, performance improvement plans and professional development plans. 

• Creates an environment which supports professionalism, personal growth, and the mission, vision and values of SMH.  Understands and explains the balanced scorecard so that employees understand the strategy and how they contribute to it. 

• Takes an active role in employee reward and recognition and holds staff accountable to duties and performance behaviors. 

• Keeps Nursing Director informed and communicates concerns and suggestions to facilitate a mutually successful working relationship. 

• Continually seeks personal and professional growth and development through self-study, formal classes, reflection, and interacting with others.  

• Meets deadlines and completes work in an organized, timely and professional manner.  

• Other job functions as assigned.  

Educator 

• Serves as a professional role model and mentor to staff and promotes personal development. 

• Oversees and supports the orientation of new staff and ongoing competency assessment and development of existing staff. 

• Collaborates with Staff Development Coordinator and Director to plan and develop departmental education plan. 

• Responsible for administering departmental education (e.g., in-services, etc.) 

• Acts as a change agent and supports staff through complex change. 

• Responsible for chart audits and education regarding documentation needs. 

Systems Thinking 

• Analyzes and solves problems and issues using global thinking and staff participation in problem resolution. 

• Fosters a safe reporting culture by focusing on systems and processes along with accountability. 

• Ensures the delivery of high quality patient care through ongoing monitoring of clinical practice, quality metrics, performance improvement initiatives, and variance analysis. 

• Helps staff understand how their department and their roles fit into the larger organization. 

Qualifications: 

• Education  

Required:  Associates Degree or completion of an approved Paramedic program 

Preferred:  Bachelor of Nursing or higher for Registered Nurse 

• Work Experience 

Required: Three (3) to five (5) years RN/RP experience in acute care related to the department.   Experience with staff supervision.  Certification in Chain of Custody (COC) and Breath Alcohol Testing (BAT) within 6 months of hire.  

Preferred: Previous supervisor or management experience. 

• Licensure/Certifications/Registrations 

Required:  Licensed Registered Nurse in the State of New Hampshire, or multistate registered nurse compact license.  Certified EMT-P (Paramedic) in the State of New Hampshire. 

Current BLS certification (adult, child, and infant) 

Preferred: ACLS and PALS 

• Other Skills/Knowledge 

Required: Ability to respond appropriately to changing patient and staffing conditions.  Demonstrated ability to make independent judgments in times of need along with the ability to seek guidance and/or support from appropriate resources.  Ability to give and accept feedback in a constructive manner. Ability to teach/demonstrate new skills and equipment and follow through on performance issues.  Experience with doing performance appraisals, interviewing, disciplining. 

Computer literacy.  Ability to write clearly and concisely.  Excellent interpersonal and communication skills.