What are the responsibilities and job description for the Front Desk Guest Service Manager position at Spearfish Travelodge?
Overview
The Front Desk Manager plays a pivotal role in ensuring the smooth operation of the front desk at our establishment. This position is responsible for overseeing guest services, managing front desk staff, and ensuring that all guests receive exceptional service throughout their stay. The ideal candidate will possess strong leadership skills, a passion for hospitality, and the ability to handle various tasks efficiently while maintaining a welcoming atmosphere.
Duties
- Supervise daily front desk operations, ensuring all procedures are followed and standards are met.
- Manage and train front desk staff, providing guidance on customer service best practices and hotel management protocols.
- Handle guest check-ins and check-outs efficiently, ensuring a seamless experience for all visitors.
- Address guest inquiries and resolve any issues or complaints promptly to maintain high levels of guest satisfaction.
- Maintain accurate records of room availability, reservations, and billing information.
- Collaborate with other departments to enhance guest relations and improve overall service quality.
- Utilize phone systems effectively to manage incoming calls and communicate with guests professionally.
Skills
- Strong customer service skills with a focus on guest relations and satisfaction.
- Excellent phone etiquette and communication skills, both verbal and written.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Experience with night audit procedures is preferred but not required.
- Previous management experience in hospitality or as a front desk associate is highly desirable.
Join our team as a Front Desk Manager where you will have the opportunity to create memorable experiences for our guests while leading a dedicated team in a vibrant hospitality environment!
Job Type: Part-time
Pay: $15.00 - $16.50 per hour
Expected hours: 24 – 32 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
Ability to Commute:
- Spearfish, SD 57783 (Preferred)
Ability to Relocate:
- Spearfish, SD 57783: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15 - $17