What are the responsibilities and job description for the Account Manager position at Spearhead Global?
This position is a hybrid role, requiring 3 days of in-office work in Yardley, PA.
The Account Manager's primary goal is to boost revenue, customer satisfaction, and loyalty by delivering exceptional client service from concept through delivery. Additionally, the Account Manager will represent clients' packaging needs and recommend solutions to drive internal growth.
This role will be responsible for performing various tasks to support the account management process on packaging projects from concept, design, pricing, timeline planning, to ensuring timely delivery that impresses and delights our customers. The daily development process includes timeline and client management.
Key Responsibilities:
1. Strategy:
- Develop strategic thinking to maintain margin targets and increase existing/new customer sales
- Maximize client relationships by recommending innovative, high-quality, cost-effective solutions that solve client packaging needs and challenges
- Cross-functional collaboration to identify additional opportunities for innovative, high-quality, and cost-effective packaging solutions and improve product development, risk management, and supplier quality
2. Operational Execution:
- Manage all account management tasks, including production schedules, design workflows, and project timelines
- Collect client packaging specifications through interactive intake processes
- Cross-functional collaboration to ensure technical drawings and specifications meet client requirements and supplier samples/capabilities
- Collaboration with overseas teams to ensure production timelines and budgets are met, maintaining high-level oversight of production and delivery schedules
- Participation in innovation projects to ensure client satisfaction from inquiry to delivery
- Assistance with financial reviews, including pricing audits, payment schedules, freight reconciliations, and budgeting for new projects
3. Process Improvement and Innovation:
- Identification of process improvements that enhance the product journey
- Participation in sustainability initiatives
- Implementation of systems enhancements that drive operational efficiency and scalability
4. Supplier Engagement:
- Cross-functional collaboration with QA and suppliers to address quality challenges and drive continuous improvement
- Creative problem-solving to meet client packaging needs
5. Client Engagement:
- Serving as the primary contact for clients, ensuring proactive communication and timely resolution of any issues
- Building strong client relationships by understanding client needs and providing innovative, high-quality, timely, and cost-effective solutions
- Understanding clients' unique challenges and working to provide solutions
- Frequent client connection points to provide opportunity for feedback loops and proactive solutioning
Qualifications:
Required Experience & Abilities:
- 2 years of work experience in account management of consumer goods or merchandise development; or similar industry
- Ability to communicate and influence both written and verbally
- Ability to build strong relationships both internally and externally
- Strong collaboration, problem-solving, and prioritization skills
Education:
Bachelor's Degree - Business, Marketing, or similar field and/or equivalent combination of education and experience
Competencies:
- Problem Solving – Identifying problems and analyzing solutions
- Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
- Decision Quality – Making good and timely decisions that keep the organization moving forward
- Customer Focus – Ensuring that the customer perspective is a driving force behind business decisions
- Resourcefulness – Thinking on one's feet and devising creative solutions
- Priority Setting – Prioritizing tasks and activities effectively
- Functional/Technical Skills – Possessing required technical and functional knowledge and skills
