What are the responsibilities and job description for the Account Operations Manager position at Spearhead Global?
Job Description
The Account Manager will be responsible for maintaining high standards of client service from concept to delivery. This includes representing the clients' packaging needs and recommending solutions to drive internal growth.
This role involves performing a variety of tasks to support the account management process on packaging projects, including timeline planning and ensuring timely delivery to impress and delight customers.
Key responsibilities include:
- Strategic thinking to maintain margin targets and increase existing/new customer sales
- Maximizing client relationships by recommending innovative, high-quality, cost-effective solutions that solve client packaging needs and challenges
- Collaborating cross-functionally to enhance the identification of additional opportunities for innovative, high-quality, cost-effective packaging solutions and improve product development, risk management, and supplier quality
Additionally, this role requires managing all account management tasks, including production schedules, design workflows, and project timelines, as well as collaborating with overseas teams to ensure production timelines and budgets are met.
