What are the responsibilities and job description for the Host/Hostess position at Spearmint Rhino Carter Lake?
Job Overview
We are seeking a friendly and organized Host/Host to join our dynamic team. In this role, you will be the first point of contact for our guests, setting the tone for their dining experience. Your primary responsibility will be to warmly greet guests, manage reservations, and ensure a smooth flow of seating in our establishment. A passion for customer service and hospitality is essential, as you will play a crucial role in creating a welcoming atmosphere.
Duties
- Greet guests promptly and courteously as they arrive at the restaurant.
- Manage reservations and seating arrangements efficiently to minimize wait times.
- Communicate effectively with guests regarding wait times and special requests.
- Utilize the POS system, including Aloha POS, to manage guest check-ins and track table availability.
- Assist with any guest inquiries or concerns, providing exceptional customer service throughout their visit.
- Maintain cleanliness and organization of the host/host area.
- Collaborate with servers and kitchen staff to ensure smooth operations during peak hours.
- Uphold phone etiquette when answering calls related to reservations or guest inquiries.
Experience
- Previous experience in customer service or food service is preferred but not required.
- Familiarity with hospitality environments such as hotels or restaurants is a plus.
- Strong communication skills with the ability to engage positively with guests and team members.
- Experience using POS systems is beneficial; training will be provided for specific systems used in-house.
- A proactive attitude towards helping guests and ensuring their satisfaction is essential for success in this role.
Join us in delivering outstanding guest experiences as a Host/Host!
Job Types: Full-time, Part-time
Pay: $13.22 - $14.44 per hour
Expected hours: 7 – 29 per week
Benefits:
- Flexible schedule
- Referral program
Ability to Commute:
- Carter Lake, IA 51510 (Required)
Ability to Relocate:
- Carter Lake, IA 51510: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $14