Tablet Administrator - SAC - Represa, CA

Description

Work at the direction of the Viapath Field Service Manager (FSM) in determining the Best Practices for each situation.

Visit at least one housing unit per workday to ensure the entire facility is visited once per week.

Interact in a professional manner with customers (inmates and staff) to foster positive relationships.

Work with Viapath Field Service Manager and the production team to ensure all broken equipment is returned and received within the allotted RMA timeframes.

Retrieve defective tablet/s and distribute spare equipment as needed.

Check inter-office mailbox and/or inmate grievances submitted via the tablets for inmate complaints about the inmate system; research and respond to complaints in established timelines so that problems are resolved in a timely manner.

Utilize Viapaths trouble ticket database to view/maintain all assigned facility information, number of inmates, number of inmate tablets and any information that would be useful in troubleshooting inmate system issues.

Compile and maintain ongoing tablet/onsite equipment inventory documentation.

Administer field support to Viapath technical support relative to tablet testing and functionality during business hours.

Tablet Administrator will be available five (5) days a week, eight working (8) hours a day. Regular working hours are Monday through Friday 8 a.m. to 5 p.m. (PST). A standard workweek is expected to be no more than 40 hours per week.

Qualifications:

High School Diploma or GED required.

Experience with android/apple tablets/phones

Ability to multi-task and meet deadlines

Self-motivated, able to work independently.

Basic computer skills, MS Office suite required

Basic troubleshooting skills

Must have strong attention to detail and record keeping skills.

Strong verbal and written communication skills

Strong problem-solving skills

Must have a positive, can-do, team-oriented attitude

Experience with basic cable and power tools a plus

Telecommunications installation experience a plus

Open to working in a correctional environment

Strong de-escalation skills

Strong mental/emotional fortitude

Valid Driver's License and a good, driving record.

This role also has requirements that include, handling equipment, and lifting items up-to and over 50 pounds and use hand trucks for distribution of product

Able to stand/walk for long periods of time, including in inclement weather

Able to pass an extensive criminal background check (Live Scan)

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Expected hours: 40 per week

Schedule:

• 8-hour shift
• Monday to Friday

Application Question(s):

• This position entails a significant amount of walking, exceeding 5 miles per day. It is crucial for us to ascertain your willingness and physical capability to perform this task. Are you prepared and able to meet this requirement?
• Part of the requirement for this position is to have a yearly Tuberculosis Screening (blood test), are you willing to meet this requirement?
• In this position the Tablet Admin will be working directly with the incarcerated population. Are you willing to work face to face with incarcerated individuals?
• Are you or have you in the last year been in communication with any incarcerated person in California?
• This position requires a clean criminal background. Age of incident does not matter; background must be clean. Have you ever been arrested, or any charges brought against you regardless of if they were dropped, dismissed, or expunged?

Ability to Relocate:

• Jamestown, CA 95327: Relocate before starting work (Required)

Work Location: In person

Qualifications

Salary : $22 - $25