CUSTOMER SERVICE REPRESENTATIVE

Join Our Team as a Customer Service Representative!

Do you have great communication skill and love building and growing relationships with others? Are you a process driven, detail oriented person with a strong character and sense of urgency who demonstrates superior time management, organizational, leadership and problem solving skills? Do you like a fast-paced environment where accuracy, quality focus, and follow-through are a must? Then this is the job for you! We’re looking for a talented and passionate individual to help us take our already successful sales effort to the next level and join our company as a Customer Service Representative.

Company Overview:

Special Products & Manufacturing is dedicated to being a world-class contract manufacturer and is recognized as an industry leader, recognized by The Fabricator FAB40 list 10 years in a row. SPM specializes in precision metal fabrication, precision machining, electro-mechanical assembly, welding, engineering, prototyping, laser cutting, powder coating and finishing. In our Vision to build a world class manufacturing company, SPM engages and empowers team members to make continuous improvements within the organization using lean concepts in our state-of-the-art, 140,000 square foot facility in the prominent Rockwall Technology Park in Rockwall, Texas (30 miles east of Dallas).

At SPM, you don't just have a job - you have a home for your passion, surrounded by a team that supports and celebrates you. We take a people-centric approach to manufacturing with a collaborative and energetic culture, redefining what it looks like to work in manufacturing. We want dedicated, talented people to help us continue building upon our tradition of excellence. It is important to us that our team members make a difference while still enjoying a work/life balance. If you are a hands-on, performance-conscious individual with a team player mentality and a sense of urgency, we want to hear from you!

Position Overview:

The Customer Service Representative will focus on delivering exceptional service and building strong customer relationships. As a Customer Service Representative, you will be the primary point of contact for our valued customers. Your role will involve handling inquiries, resolving issues, and ensuring that every interaction leaves a positive impression. You will work closely with our sales, production, and logistics teams to ensure seamless communication and efficient order processing.

 Key Responsibilities:

• Serve as the first point of contact for customer inquiries via phone, email, and in-person visits.
• Provide accurate information about our products, services, pricing, and delivery times.
• Process orders, track shipments, and manage customer accounts.
• Establishes and maintains customer relationships to grow profitable sales and manages assigned revenue and up sells
• Communicate service level issues and Resolve customer complaints and concerns with professionalism and empathy. Maintain customer satisfaction by promptly following up on inquiries and feedback.
• Coordinate with internal departments to ensure timely resolution of issues.
• Assist in identifying opportunities for process improvement and customer service enhancements.
• Services existing accounts, obtains orders/ seek out opportunities with new/existing customers; makes personal sales call at customer sites on occasion
• Coordinates cost reductions and monitors inventory/production to ensure on time delivery
• Follows-up on all generated quotations to assure that the customer is being serviced and to document the outcome of the proposed solution 
• Maintains ERP system timely
• Completes sales call and expense reports on a timely basis 

 Qualifications:

• Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively in a fast-paced environment and manage multiple priorities. Able to multitask, prioritize, and manage time efficiently.
• Proficiency in MS Office and CRM software; experience with ERP systems is a plus.
• Comfortable making calls to customers and talking to new people
• Self-motivated and self-directed. Must possess an energetic, outgoing, and friendly demeanor
• In-depth understanding of company services and its position in the industry
• Knowledge of sales process from initiation to close
• Ability to work independently or as an active member of a team
• Inside sales experience or related sales experience preferred
• High school diploma required; additional education or certification in customer service is advantageous

 Why Join Us:

• Competitive compensation package and benefits.
• Opportunity to make a significant impact on operational efficiency and quality.
• Collaborative and innovative work environment.
• Career development and growth opportunities within a growing company.

How to Apply:

If you are a results-oriented professional with a passion for driving continuous improvement in manufacturing, we want to hear from you! Please submit your resume and cover letter detailing your qualifications and relevant experience to Nicole Hicks, HR Manager, at nhicks@spmfg.com or apply online at https://spmfg.com/careers.

Join us at SPM and be part of our award winning, world class team!