What are the responsibilities and job description for the Client Support Supervisor position at Specialist Direct, Inc.?
Client Support Supervisor
Specialist Direct is excited to expand its team! We are a leader in providing end-to-end telehealth solutions, a growing industry, in areas that include telepathology, telecardiology, and teleradiology. Our highest priority is to ensure that our clients receive the best service and we pride ourselves in being recognized as a best-in-class service organization.
- https://specialistdirectinc.com
The ideal candidate has a strong background in client/customer support, enjoys leading others, and is highly proficient with technology. The candidate will join a group of dedicated and welcoming team members. Our work environment fosters proactivity, open communication, and close collaboration.
This role comes with the flexibility of working from home 2-3 times per week. This is a full-time, five days per week schedule. Candidate must be willing to work on Saturdays (from home) as one of their five days.
Please apply with your resume. Cover letters encouraged.
Responsibilities
- Exemplify excellent customer service.
- Become a subject matter expert in company's client portfolio, technology, and workflows.
- Lead client support team members.
- Train users on company's technology and workflows.
- Assist with ad hoc projects as needed.
Skills
- Ability to make decisions in high priority scenarios and take ownership in effectively resolving problems.
- Capable of anticipating issues and implementing processes to help prevent them.
- Excellent problem solving skills required to assess and resolve issues with strong attention to details.
- Experienced in leading client support team members.
- Excellent communication skills.
- Highly proficient and comfortable with technology and customer training.
- BA or BS required preferred.
- Minimum of 2 years' experience in client/customer support leadership role(s).
- Past customer service experience in the medical sector is highly desirable but not required.
Full time, salaried position with opportunity to earn company stock options. Pay is listed as starting at $65K per year and is negotiable based on experience and skills.
Job Type: Full-time
Pay: From $65,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Paid training
Schedule:
- Day shift
Supplemental pay types:
- Bonus pay
Education:
- High school or equivalent (Required)
Experience:
- customer support leadership: 2 years (Required)
Work Location: Hybrid remote in El Segundo, CA 90245
Salary : $65,000