Medical Reception- Appointment Scheduling General Surgery

Medical Receptionist – Appointment Scheduler

We are looking for someone to greet our patients and visitors in Maple Grove and assist patients with clinic appointment scheduling in a professional, courteous, and efficient manner. The receptionist will use multiple electronic medical records and work in a fast-paced environment.

Major Duties and Functions:

· Efficiently and accurately schedule appointments using the scheduling software to facilitate and maximize the physicians’ efforts. Make necessary outgoing calls to confirm, move, or cancel clinic appointments as directed.

· Greet and assist patients and visitors entering the clinic in a prompt and welcoming manner.

· Perform clerical duties, including sorting and sending mail, faxes, and reports, answering and handling phone messages, distributing them to appropriate clinic staff.

· Monitor reception area for cleanliness and extended waiting times for patients.

· Communicate added appointments to the Medical Records, and other various teams to ensure the patients’ chart is ready.

· Handle patient accounting functions per clinic protocol, such as collecting co-pays due from patients in accordance with the clinic’s credit/collection policy, processing co-payments received and sending them to the Central Business Office.

· Perform patient registration functions, such as updating and verifying patient demographic and financial data at check-in; ensure verification of insurance via web-based insurance sites, including subscriber information for all clinic patients; enter demographics and appointments for all clinics; check in tenant physician patients per protocol; and process and distribute paperwork received from satellite clinics.

· Handle other duties as assigned by the Clinic Manager, or direct supervisor.

The receptionist must recognize and comply with legal regulatory, accrediting, and procedural requirements related to each area of responsibility. The person also protects patient and team member privacy and only accesses patient and/or team member-related information as needed to perform job duties. The receptionist also must report violations or areas of concern to a supervisor or Corporate Compliance Officer via established methods of communication.

Job Requirements

· A high school degree or equivalent is preferred. Individuals with formal training and experience in the health care industry will be considered.

· A minimum of one year of experience is preferred, and previous employment involving public contact is necessary.

· Demonstrated experience in or ability to do the following is required:

o Work and communicate effectively with patients, physicians, management, staff, and public.

o Manage multiple tasks simultaneously, establish priorities, and coordinate work activities.

o Schedule clinic appointments

o Handle payments and receipts

o Receive and greet patients.

o Answer and make phone calls.

o Perform clerical tasks, including taking inventory and ordering supplies.

o Use of telephone and paging systems

A minimum of one year of experience in the health care industry is preferred, along with knowledge/ experience with health insurance plans. Medical Record and credentialling experience preferred.  Must maintain strict confidentiality, possess a strong work ethic, and have excellent attention to detail. We are looking for someone with maturity and a professional appearance who is patient, courteous, tactful, and friendly. The receptionist must be able to work as a team member, take direction, and follow practice policies and processes. Occasional off-hours work may be required.

About Specialists in General Surgery:

Specialists in General Surgery (SGS) is a privately held clinic-based health system headquartered in Maple Grove, Minn. The 11 surgeons at Specialists in General Surgery provide diagnostic and treatment options for a wide variety of medical conditions, including breast disease and breast cancer, endocrine disorders, gastrointestinal disorders, gallbladder disease, obesity, spleen disorders, and certain cancers, including liver, pancreatic, colon, and skin cancer. SGS also manages the Twin Cities Hernia Center for the diagnosis and treatment of hernias and the Twin Cities Heartburn Center for the diagnosis and treatment of esophageal disease. SGS providers see patients at clinics in Blaine, Buffalo, Crystal, Edina, Maple Grove, Minnetonka, Plymouth, Robbinsdale and Saint Anthony. In addition to our physicians, we have 4 APPs. 

For more information on this job opportunity, visit https://www.ziprecruiter.com/job/4166a953