What are the responsibilities and job description for the Front Desk Coordinator position at Specialized Dental Partners?
Job Summary
We are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at Specialized Dental Partners. The successful candidate will be responsible for providing exceptional patient service, managing front office operations, and ensuring a smooth patient experience.
Key Responsibilities
- Greets and checks in patients, providing a welcoming atmosphere and ensuring accurate registration.
- Verifies patient insurance and communicates benefits effectively.
- Schedules appointments and enters them into the schedule.
- Collects payments and reconciles daily cash reports.
- Conducts reminder calls to patients and maintains a positive and team-focused mindset.
Requirements
- High school diploma or equivalent.
- Dental front office experience preferred.
- Knowledge of dental software programs a plus.
Competencies
- Technical Skills: Assesses own strengths and weaknesses, pursues training development opportunities, and shares expertise with others.
- Customer Service: Manages difficult customer situations, responds promptly to customer needs, and solicits feedback to improve service.
- Interpersonal Skills: Maintains confidentiality, listens actively, and remains open to others' ideas.
- Oral Communications: Speaks clearly and persuasively, listens, and responds well to questions.
- Written Communication: Writes clearly and informatively, able to read and interpret written information.
- Quality Management: Looks for ways to improve and promote quality, demonstrates accuracy and thoroughness.
- Diversity: Shows respect and sensitivity for cultural differences, promotes a harassment-free environment.
- Ethics: Treats people with respect, keeps commitments, and inspires trust.
- Organizational Support: Follows policies and procedures, completes administrative tasks correctly and on time, and supports organization's goals and values.
- Planning/Organizing: Prioritizes and plans work activities, uses time efficiently.
- Professionalism: Approaches others in a tactful manner, reacts well under pressure, and treats others with respect and consideration.
- Quality: Demonstrates accuracy and thoroughness, monitors own work to ensure quality.
- Safety and Security: Observes safety and security procedures, reports potentially unsafe conditions, and uses equipment and materials properly.
- Adaptability: Adapts to changes in the work environment, manages competing demands, and changes approach or method to best fit the situation.
- Attendance/Punctuality: Is consistently at work on time, ensures work responsibilities are covered when absent, and arrives at meetings and appointments on time.
- Dependability: Follows instructions, responds to management direction, takes responsibility for own actions, and keeps commitments.
