What are the responsibilities and job description for the Medical/Dental Office Receptionist position at Specialized Dental Partners?
Overview
West Shore OMS is looking for an upbeat, friendly, kind person to add to our fast-paced team. Must be warm and welcoming to our patients and possess great attention to detail.
This position is primarily responsible for the daily activities of the front reception desk including greeting patients, patient registration, collecting copays, telephone coverage, appointment scheduling, and insurance verification. Must have strong organizational skills, excellent written and oral communication skills, and ability to prioritize multiple tasks in a fast-paced team environment.
Responsibilities
Core duties and responsibilities include the following. Other duties may be assigned.
- Greets and checks in patients and visitors. Consistently provides an upbeat and welcoming atmosphere for our patients.
- Registers patients by verifying that a patient's record is up to date and accurate.
- Makes appropriate changes in the computer system and on the patient's chart.
- Scans documents for patient file including driver's license, insurance card, and referral form.
- Verifies patient insurance prior to the scheduled date of service and effectively and accurately communicates benefits to patients.
- Obtains necessary documentation or records prior to patients' scheduled date of service.
- Answers telephone and responds to inquiries including email correspondence from patients.
- Prepares treatment plans.
- Schedules appointments and enters into schedule.
- Checks patients out and collects payments from patients and reconciles daily cash reports.
- Conducts reminder calls to patients.
- Maintains a positive and team-focused mindset to ensure a consistently high level of collaboration daily.
- Collects, sorts, distributes, and prepares mail.
- Maintains lobby and reception area.
Please note that additional responsibilities may be assigned.
Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
REQUIREMENTS :
High school diploma or equivalent
Must be available Monday-Friday
PREFERRED EXPERIENCE :
Office experience preferred
Customer service
COMPETENCIES :
To perform the job satisfactorily, an individual should demonstrate the following competencies :
This is a full-time position Monday through Thursday 8am-4 : 30pm, and Friday 6 : 30am-1 : 30pm. Excellent benefit package including health, dental, vision, and life insurance, as well as 401K, PTO and uniform allowance.
