What are the responsibilities and job description for the Practice Manager position at Specialized Dental Partners?
Overview
This position is primarily responsible for coordinating the daily activities of our dental office teams, including front office and assistants in three locations. In addition, helping to manage and create meaningful relationships with referring doctors. The offering salary is $75,000 with medical, dental and vision at these state of the art, cutting edge dental practices.
Responsibilities
Core duties and responsibilities include assuring that the following activities are completed in a timely manner on a daily basis. Other duties may be assigned.
- Provides personalized touchpoints when patient feedback is received, i.e. addressing patient complaints or grievances in a timely manner
- Assesses current bottlenecks in the patient journey; provides actionable improvement plans and ensures process completion
- Oversee processing of dental claims and manage EFT payments
- Provides availability when the clinic is open and is able to observe all teammates in real-time while being present in all areas of the facility throughout the day
- Improves daily productivity through a reduction in patient intake / scheduling errors while actively monitoring provider schedules to avoid same day canceled appointments, unnecessary gaps
- Lead a team of non-clinical (front desk) and clinical (assistants) teammates by hiring, training, mentoring, and providing accountability to any and all performance concerns in a timely manner
- Develop and manage monthly team schedules for front desk and dental assistants. Ensure adequate staffing ratios at all times
- Create and manage administrative reports relating to financial health of facility for review with doctors and the leadership team
- Manage complete operation and performance of the clinic : adhere to a budget, forecast expenses, manage vendor relationships, manage the ordering of supplies, and monitor compliance.
- Assist in business development and Marketing Strategies
- Coordinate facility management as related to repairs, maintenance, vendor relationships.
- Ensure OSHA compliance of the facility.
Qualifications
QUALIFICATIONS :
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
EDUCATION :
High school diploma or equivalent
Bachelors degree preferred
EXPERIENCE :
Healthcare Operations experience
Supervisory experience
Knowledge of dental practice and procedures preferred
Knowledge of dental software programs preferred
COMPETENCIES :
To perform the job satisfactorily, an individual should demonstrate the following competencies :
Salary : $75,000
