What are the responsibilities and job description for the Assistant Store Manager - McLain Cycle & Fitness - Traverse City, MI position at Specialized Retail Midwest LLC?
Assistant Store Manager - McLain Cycle & Fitness - Traverse City, MI
ABOUT SPECIALIZED
JOB SUMMARY
A critical member of the Specialized retail network, the assistant store manager balances excellence in retail operations with a passion for people, and the power of a great brand. The assistant store manager encourages successful, profitable retail and takes that expertise to the next level as a pacesetter of outstanding brand experiences, in store, as the store manager sees fit and directs. The assistant store manager works collaboratively and hands-on with staff and local riders as a host, brand advocate, and customer service ace. This role also works cross-functionally with other members of the Specialized team to support store-based events founded on education, advocacy, and brand / retail innovation. The assistant store manager ensures all staff deliver exceptional rider service; enhance rider satisfaction; and aids in meeting sales and profitability goals as set forth by the Store Manager and Retail Leadership.
HOW YOU’LL MAKE A DIFFERENCE
- Act as store’s representative and set an example for our staff by leading retail teammates and direct all daily operations of the shop in the absence of the Store Manager.
- Assist the Store Manager in day-to-day operations with tasks including scheduling, inventory count, and team development.
- Coach and support new and existing retail teammates.
- Assist the Store Manager in aiding in the overall profitability of the retail store, namely covering / exceeding the store’s run cost to maximize the contribution to the topline revenue of Specialized Bicycle Components, nationally.
- Ensure the conveyance of transformative, inclusive, ride-focused, locally authentic and collaborative experiences for staff and riders alike inside and out, c / o The Specialized Way.
- Track the progress of weekly, monthly, quarterly and annual revenue goals and assist the Store Manager with store performance objectives.
- Aid in establishing and sustaining all clientele (establish long-term relationships with key riders and retailers, based on data about their preferences, behaviors, and purchases).
- Aid in upholding all organizational / cleanliness standards for the retail location.
- Aid in ensuring timely delivery of all special orders and home deliveries.
- Collaborate with service manager to ensure proper rider expectation management and timely delivery of all service and achieving overall service metrics.
- Collaborate with operations / receiving manager to assist with inventory management, including receival, processing, and merchandising of all new inventory and of existing on-hand inventory.
- Ensure compliance with all company policies and procedures.
- Other duties as assigned.
WHAT YOU NEED TO WIN
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