What are the responsibilities and job description for the Supervisor - Rock n Road Cyclery - Mission Viejo, CA position at Specialized Retail Stores LLC?
Supervisor - Rock n Road Cyclery - Mission Viejo, CA
ABOUT SPECIALIZED
JOB SUMMARY
The Supervisor balances a passion for people and excellence in retail while encouraging and supporting their team on the floor.
The Supervisor is front line and the point person for our store, working directly with riders, both present and remote, as a host, mentor, brand advocate, and customer service ace, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionless to keep them riding longer and better. A Supervisor / Key Holder delivers locally authentic interactions that express inclusive, transformative, and ride-focused experiences. And overall, delivers exceptional rider service; enhances rider satisfaction; aids in meeting sales and profitability goals, and supports their teams’ efforts.
HOW YOU’LL MAKE A DIFFERENCE
- Deliver world class rider-service that ensures ongoing sales and high levels of rider satisfaction
- Meeting and making a connection with riders, asking questions, and listening to riders' needs, then giving options and advice on meeting those needs
- Inspiring the rider to buy, celebrating the purchase, and creating a lasting positive impression of the specialist, Specialized, and the purchase process
- Delivering transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders alike inside and out, c / o the Specialized Retail Way
- Assist in ensuring that visual merchandising standards are met and maintained, restocking as needed, ensuring product presentation areas remain clean and organized
- General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial duty
- Use company literature / resources and available training to stay current on product features
- Regular, dependable attendance and punctuality
- Conduct opening and closing responsibilities when store when manager is absent
WHAT YOU NEED TO WIN
TELL ME MORE
Salary : $18 - $24
