Customer Service Specialist - Dental Laboratory

Description

We seek a motivated, talented Customer Service Representative to join our customer service team. Do you enjoy talking to people and answering questions? We have a high-call volume office that speaks with Dentist offices to answer questions regarding our appliances, take payments, track case status, and various other administrative tasks. If you have previous experience in a similar setting this may be the position for you!

As a Customer Service Specialist, your main job is to communicate with customers over the phone and through email. It’s important to stay professional, patient, and positive while accurately sharing information about our products and services. You’ll help customers by answering questions about their orders and technical issues, resolving problems, attracting new customers, and promoting our products. 

Schedule: 8:00 am to 5:00 pm, Monday through Friday

Requirements

MINIMUM QUALIFICATIONS

• Must be people-oriented with a customer-focused mentality.
• Must have experience in a high-volume call center environment.
• Knowledge and/or experience with Orthodontic/Dental terminology, a plus
• Excellent organizational and time management skills a must.
• High school diploma, GED equivalency, or currently enrolled
• Ability to read, write, speak, and understand English fluently; Spanish speaking is a plus
• Highly motivated, well-organized individual who requires minimal direct supervision
• Must possess a positive attitude and work well in a team environment
• Excellent attention to detail and ability to work quickly with minimal errors
• Strong people skills, clear speech, good grammar, and pleasant phone presence
• Good at multi-tasking and working with interruptions
• Customer service experience utilizing telephone and email correspondence
• Ability to operate multiple line phone system, copier, and scanner
• Strong computer skills and understanding of computer networks
• MS Office experience required
• Ability to sit for extended periods
• Ability to walk and carry parts, materials, etc. between departments

COMPETENCY REQUIREMENTS/JOB DUTIES

• Great attendance and punctuality
• Answer phone and route calls to appropriate department/personnel
• Answer inquiries about products and services
• Provide information to customers regarding ship dates and fabrication timelines
• Document customer complaints
• Maintain accurate records of customer interactions 
• Open and maintain customer accounts by recording account information
• Manage lab cases that have been placed on hold due to missing information
• Receive and process customer payments as needed 
• Ability to remain calm, courteous, and professional when dealing with all types of people
• Safeguard and protect the confidentiality of company and patient information as defined by the company’s Confidentiality Agreement
• Follow all safety requirements and wear appropriate PPE as required
• Understand how one’s performance can impact the success of the organization and product quality
• Assist with other projects as assigned

 BENEFITS AVAILABLE INCLUDE:

• Medical, Dental, and Vision Insurance (after 90 days)
• Short-term & Long-Term Disability (after 90 days)
• AD&D and Life Insurance Policies (after 90 days)
• Paid Vacation (after 1 year)
• 8 Paid Company Holidays (after 90 days)
• 401(k) with company match

EQUAL OPPORTUNITY EMPLOYER