What are the responsibilities and job description for the Spa Concierge Associate position at Specialty Brands International LLC?
The Haven Luxe Spa is a rapidly growing luxury day spa that provides massages, facials, reflexology, and other body treatments 7 days a week.
If you are Friendly, Outgoing and Enthusiastic with excellent sales and customer service skills, then we would like to speak with you about becoming a Spa Concierge/Front Desk Receptionist Associate for our Delray Beach location!
Primary Responsibilities include:
*Provide excellent customer service by answering phone calls, setting appointments, greeting members and guests upon arrival
*Sell high end professional grade skincare products, health and wellness products, and clothing and accessories
*Assist in maintaining professional and organized front desk and reception area
*Assist in administrative tasks including filing, member folder maintenance, and data entry of client records and surveys
*Assist in maintaining cleanliness of therapy rooms, common areas and store room
*Replenish massage cream supply for therapists
*Various duties as assigned by Spa Management
Position Requirements:
*Customer service, front desk, and retail sales experience (MUST HAVE)
*Beauty products and/or massage package /sauna knowledge and experience (MUST HAVE)
*Knowledge of Booker software or any other appointment booking software (MUST HAVE)
*Effective communication skills and the ability to clearly articulate spa policies and procedures to guests
*Cohesively work with other staff members in a fun and fast paced environment
*Customer service oriented with ability to communicate effectively and friendly with clients, Spa management and sales staff
*Must be able to work flexible days and hours including evenings and weekends (Sat & Sun).
Job Type: Part-time
Expected hours: 30 per week
Benefits:
* Commissions
* Employee discount
Salary : $13 - $16