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Customer Service Representative

Specialty Building Products
Joppatowne, MD Full Time
POSTED ON 1/27/2025
AVAILABLE BEFORE 4/26/2025

Specialty Building Products is a people first organization. U.S. LUMBER is an SBP Brand.

You may be wondering, why should I join Specialty Building Products ?

  • We live our Core Values and they reflect what we actually believe and how we actually behave. They are who we are. You are joining a team that is built upon a strong culture and standards for success.
  • We welcome you to something bigger than yourself with all the tools necessary to excel in your role.
  • Grow with us ; we offer a career, not just a job. We value your perspective and want to learn more about you with a commitment to laying the foundation for you to build a successful career with us.

Responsibilities and Essential Functions :

  • Receive incoming and outgoing calls related to sales inquiries for new and established customers to provide pricing and availability, as well as information about our products and distribution services.
  • Execute strategic plans in coordination with Outside sales, network with customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries, and providing customer follow-ups to ensure customer needs are met.
  • Inform customer of unit pricing, shipping date, anticipated delays, and any additional information requested by the customer.
  • Experience in Building Materials a PLUS. Especially in Engineered Wood.
  • Warehouse distribution industry preferred.

    • Required credentials :

  • High school diploma with a 2-year degree preferred.
  • 2-4 years sales experience, building industry experience preferred.
  • Excellent communication skills including service-oriented telephone manner.
  • Must understand and possess good business and selling principles and negotiation skills.
  • Must be computer literate, Microsoft Word, Excel, and Outlook.
  • Strong organization and administration skills.
  • Self-starter, pro-active and the ability to take initiative.
  • Must have basic math and analytical skills.
  • Be personable, articulate, knowledgeable and professional when communicating with customers.
  • Ability to learn skills quickly with a mature and service-oriented attitude.
  • Excellent communication (verbal and written) and organizational skills.
  • Capability to rely on experience and judgment to plan and accomplish goals.
  • Self-starter, pro-active and able to take initiative.
  • Attention to detail and highly motivated.

    • Starting Pay $24 / hr. based on experience

    We are proud to have the best team in our industry. We have experienced a tremendous amount of growth as a company. This growth has served not only our customer base but has also provided significant opportunities for advancement amongst our employees.

    U.S. LUMBER GROUP is an equal opportunity employer. It is our policy not to discriminate in hiring and employment on the basis of race, color, religion, national origin, sex, disability, age, military status, genetic information, or other protected class status in accordance with all applicable federal, state, and local laws.

    Salary : $24

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