What are the responsibilities and job description for the Customer Service Representative position at Specialty Building Products?
Specialty Building Products is a people first organization. Reeb® is an SBP Brand. We are currently looking for Customer Service Representative for our Mocksville, NC location. In this position you will focus on :
ESSENTIAL FUNCTIONS
- Confer with customers by telephone in order to provide information about products and services, to take and process orders and to answer customers' questions
- Keep records of customer interactions and transactions, monitoring orders to ensure expeditious, complete and correct delivery
- Resolve customer complaints by researching the order history and taking disposition of incorrect products or service
- Follow-up to ensure that appropriate changes were made to resolve customers' problems.
- Refer unresolved customer grievances to designated departments for further investigation.
- Solicit sale of new or additional services or products, including up-selling and add-on selling
- Maintain positive relationships with both internal and external customers
- Continuously improve skills in the areas of product knowledge, process knowledge and selling techniques
- Actively participate in departmental goal setting and goal achievement
- Conduct all activities in a safe manner, adhering to company safety standards
- Continuously work towards a "one-team" concept with outside sales representatives
- Apply STAR qualities - seamless, trustworthy, attentive, resourceful
- Provide stellar customer service and exceed the customer's expectations
- Perform other duties as assigned
POSITION QUALIFICATIONS
Education : High School Graduate or General Education Degree (GED), Associate degree preferred
Experience : 3 years related customer service experience
Specialty Building Products is the leading distributor of specialty building products in North America. SBP operates under the brands U.S. LUMBER, Alexandria Moulding, REEB Millwork, DW Distribution, Millwork Sales and Amerhart. We serve 45 states in the U.S. and 8 provinces in Canada from over 40 locations. Here at SBP we are a people first organization, our team is built upon strong culture and standards for success. We value your perspective and want to learn more about you with a commitment to laying the foundation for you to build a successful career with us. Join us and EVOLVE your future at Specialty Building Products!
Being a part of SBP you will be eligible for many benefits. Full-Time benefits would include :
Serving our communities :
We are also committed to our core value of "using our influence to have a uniquely positive impact" on the people that we touch. Through our initiatives we encourage and incentivize our employees to aid fellow employees in need and to better serve our communities and the people we directly influence.
We are proud to have the best team in our industry. We have experienced a tremendous amount of growth as a company. This growth has served not only our customer base but has also provided significant opportunities for advancement amongst our employees.
Reeb® Millwork is an equal opportunity employer. It is our policy not to discriminate in hiring and employment on the basis of race, color, religion, national origin, sex, disability, age, military status, genetic information, or other protected class status in accordance with all applicable federal, state, and local laws. Learn More
