Market Support Manager - (Charlotte Market)

Reeb Millwork, an SBP brand is currently hiring for a Market Support Manager to join our Values based organization. In this role you will focus on selling products and services to customers (businesses or groups of individuals) within the assigned territory (Charlotte Market) and continue to increase market share for Reeb in the territory. Work requires substantial knowledge of items sold and spending 90% on the road with customers. Works closely with the local TSM to ensure excellent customer service and sales growth of the combined territory. This position works out of their home office.

Viable Candidates will reside in the Charlotte, NC Area.

RESPONSIBILITIES : ESSENTIAL FUNCTIONS

• Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
• Layout and utilize an effective game plan yearly to increase market share in the assigned territory. Review regularly and update management quarterly
• In conjunction with the TSM, aggressively seek out and pursue new business opportunities with existing accounts (new product lines) and new prospective accounts.
• Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
• Take direct responsibility for all customers in an assigned territory through in depth contact.
• Assume consultative selling role with customer base.
• Answer customers’ questions about products, prices, availability, product uses and credit terms
• Effectively mediate between customer and the Company.
• Be a good company steward and negotiate on behalf of the company.
• Work with the TSM on these types of situations.
• Catalyst in getting managers or directors involved with specific customer (i.e. management visits, open house, etc)
• Train customers’ employees (counter and outside sales reps) on all products sold by SBP on an ongoing basis as warranted by new employees and / or product changes
• Pursue and participate in local home shows and dealer functions.
• Visit all accounts on a regular basis as needed and arranged by the Sales Manager and the specific customer
• Handle all homeowner complaints in a timely fashion. At minimum contact should be made with homeowner in 24 hours of receiving complaint from customer
• In conjunction with the TSM, oversee all accounts with regard to collections and past due invoices. Resolve all invoice discrepancies in a timely fashion
• Develop a thorough knowledge of all products so as to be considered the “expert” by the customers
• Excellent communicator and presenter. Will need to make sales presentations.
• Keep management apprised of all competitive situations (i.e. pricing, promotions, conditions) by use of weekly sales reports and regular communication.
• Develop an ongoing and positive relationship with the TSM, inside salespeople and all co-workers.
• Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
• Consult with clients after sales or contract signings in order to resolve problems and to provide ongoing support.
• Monitor market conditions, product innovations, and competitors' products, prices, and sales.
• In conjunction with the TSM, negotiate details of contracts and payments, and prepare sales contracts and order forms.
• Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports.
• Complete other duties as assigned

SKILLS & ABILITIES

Education : High School Degree required / bachelor’s degree in related field preferred

Experience : Two to four years related experience

Language : Must read, speak and understand Spanish / English

Computer Skills : MS office suite (power point, excel, word, e-mail and internet savvy)

Other Requirements : Valid driver’s license required. Safe driver history / record required for insurance and liability reason.

Specialty Building Products is the leading distributor of specialty building products in North America. SBP operates under the brands U.S. LUMBER, Alexandria Moulding, REEB Millwork, DW Distribution, Millwork Sales and Amerhart. We serve 45 states in the U.S. and 8 provinces in Canada from over 40 locations. Here at SBP we are a people first organization, our team is built upon strong culture and standards for success. We value your perspective and want to learn more about you with a commitment to laying the foundation for you to build a successful career with us. Join us and EVOLVE your future at Specialty Building Products!

Being a part of SBP you will be eligible for many benefits. Full-Time benefits would include :

Serving our communities :

We are also committed to our core value of “using our influence to have a uniquely positive impact” on the people that we touch. Through our initiatives we encourage and incentivize our employees to aid fellow employees in need and to better serve our communities and the people we directly influence.

We are proud to have the best team in our industry. We have experienced a tremendous amount of growth as a company. This growth has served not only our customer base but has also provided significant opportunities for advancement amongst our employees.

Specialty Building Products is an equal opportunity employer. It is our policy of Specialty Building Products not to discriminate in hiring and employment on the basis of race, color, religion, national origin, sex, disability, age, military status, genetic information, or other protected class status in accordance with all applicable federal, state, and local laws.