What are the responsibilities and job description for the Technical Support Representative position at Specialty Building Products?
Responsibilities & Essential Functions:
- Providing technical support to customers who are experiencing problems or issues with a product or service. This may involve troubleshooting hardware or software problems, answering technical questions, providing guidance on product usage or taking apart a computer and working inside the computer.
- Resolving customer issues in a timely and effective manner. This may involve working with other departments or vendors to resolve more complex issues.
- Documenting customer interactions, including the nature of the problem, steps taken to resolve the issue, and any follow-up that may be required.
- Communicating with customers in a clear and concise manner. This may involve explaining technical concepts in non-technical language or translating complex technical information into easily understandable terms.
- Creating technical training documentation by researching, drafting, and designing technical documents such as manuals, guides, diagrams, and schematics.
- Updating technical documentation to reflect changes in products, services, or processes. This may involve adding new information, modifying existing content, or removing outdated information.
- Maintaining technical knowledge by staying up to date with the latest product developments and technical trends in order to provide effective technical support to customers.
Qualifications:
- Computer Science Degree preferred but not required.
- 1-3 years of technical experience or computer programming required.
- Onsite position - flexible schedule between the hours of 6am-6pm, Monday-Friday
- Must be able to travel on an "as needed" basis.
- Must be able to work overtime and weekends on an "as needed" basis.
- Knowledge of the Microsoft Office 365 Suite, Microsoft Windows, and mobile device operating systems.
Specialty Building Products is the leading distributor of specialty building products in North America. SBP operates under the brands U.S. LUMBER, Alexandria Moulding, REEB Millwork, DW Distribution, Millwork Sales and Amerhart. We serve 45 states in the U.S. and 8 provinces in Canada from over 40 locations. Here at SBP we are a people first organization, our team is built upon strong culture and standards for success. We value your perspective and want to learn more about you with a commitment to laying the foundation for you to build a successful career with us. Join us and EVOLVE your future at Specialty Building Products!
Being a part of SBP you will be eligible for many benefits. Full-Time benefits would include:
- Medical, Dental, Vision given on the 1st of the month following 30 days of employment
- Company-Paid Life Insurance & Disability
- 401(k) with Company Match
- Company-Paid Time Off
- Paid Holidays & Floating Holidays
- PLUS ADDITIONAL PERKS!
We are proud to have the best team in our industry. We have experienced a tremendous amount of growth as a company. This growth has served not only our customer base but has also provided significant opportunities for advancement amongst our employees.
Specialty Building Products is an equal opportunity employer. It is our policy of Specialty Building Products not to discriminate in hiring and employment on the basis of race, color, religion, national origin, sex, disability, age, military status, genetic information, or other protected class status in accordance with all applicable federal, state, and local laws.
