What are the responsibilities and job description for the Treatment Coordinator position at Specialty Dental Brands-AZ?
Description
Arizona Oral & Maxillofacial Surgery is on a mission to deliver exceptional oral surgery care, striving for clinical excellence while ensuring the most positive patient experiences. Our team is dedicated to creating a welcoming and comfortable atmosphere where patients receive the personalized attention they need and deserve. We are seeking a detail-oriented and compassionate Treatment Coordinator to help us maintain this high standard of care and contribute to our dynamic, patient-focused environment. Locations in Tucson, Oro Valley, and Sahuarita, AZ. Some travel between locations may be required.
Website: https://azoms.com/about-us/
Job Summary/Responsibilities
- With the support of the Assistant Office Manager and Office Manager, assist to ensure the smooth and successful appointments of all new patients.
- To be responsible for contracts signed by responsible party.
- To be responsible for preparing and delivering treatment plans to patients through customer service skills and attention to detail.
- To be responsible for the maintaining all treatment coordinator records and reports, and communicating them to the Assistant Practice Manager.
- Answering patient phone calls and inquiries.
- Obtaining and verifying patient benefits in order to prepare and present treatment plans.
- Assist Patient Coordinator(s) as directed.
Duties include:
- Welcomes new patients/parents promptly with a warm smile
- Ensures new patient experience is enjoyable every single time
- Checks all new patient charts to ensure info was correctly entered upon scheduling
- Responsible for new patient paperwork to ensure it has been completed. Map in fields from the online questionnaire into chart. Ensures process is compliant with HIPPA laws.
- Gives accurate and correct pricing based on treatment plan recommendations. May include expected insurance amount if insurance has been previously verified for the specific patient.
- Keeps records of all contracts, fees, referral, and other important information
- Helps to fill the schedule when needed by communicating with the Front Desk Coordinators
- Ensures accurate charting and insurance information has been entered in correctly for Insurance Coordinator to submit once contract is signed.
- New insurance information to be collected and scanned into chart by obtaining a copy of front and back of insurance card as well as half sheet filled out.
- Sign contract with patient or parent before but no later than surgery date. Determine and collect down payment requirements prior to scheduling surgery appointments.
- Answers any questions patient might have regarding treatment.
- Attend all staff meetings, front office meetings, and daily huddles.
- Representing the practice in a positive way inside and outside of the office.
- Other duties as assigned.
Requirements
- At least 1 year of treatment coordinating experience is required
- be self-motivated, organized, and have a positive attitude
- possess great understanding of dental terminology
- have excellent communication and written skills
- have excellent public relations skills
- work well with patients and team
- be experienced in delivering high-level customer service
- Committed to the position arriving on time daily and staying late as needed.
- Excellent computer skills including Microsoft Word, Excel, Teams, and Outlook
