What are the responsibilities and job description for the Patient Coordinator / Marketing Coordinator - Billings Oral Surgery position at Specialty Dental Brands-MT?
Description
Duties/Responsibilities:
- Deliver a distinctive patient experience with every patient both in person and over the phone
- Answer calls, and schedule new and existing patients for dental treatment
- Welcome patients into the office upon arrival, gathering necessary information such as patient demographics, insurance information, and updated health history.
- Maintain a clean and welcoming patient waiting area
- Collect patient payments and post them to their patient ledger
- Update necessary documents into patient chart
- Outbound calls to patients for confirming upcoming appointments
- Additional duties as needed such as assisting with laundry, taking out the trash, refilling supplies in restrooms, and any other necessary tasks in our office
- Conducting research to analyze competitive landscape, market trends and customer behavior and preparing reports by collecting, summarizing and analyzing data
- Supporting the Marketing Director in establishing and evaluating a marketing strategy and plan by analyzing and assembling sales forecasts, updating calendars and organizing and planning promotional presentations
- Communicating campaign deliverables, objectives and timelines to their team while providing instructions for promotion or use
- Planning and managing trade shows, conferences, events and meetings by identifying, coordinating and assembling requirements, developing assignments and schedules, coordinating mailing lists and establishing contacts
- Maintaining an inventory and directory of sales support materials making sure all resources are accurate and current while coordinating new material creation as needed
- Continually seeking and researching new sources of prospective customers while providing recommendations to marketing and sales leadership
Requirements
Requirements
- At least 1 year of experience in a dental front office setting
- Customer Service experience
- Passion for delivering the best experience
- Ability to collaborate and be team-oriented
