What are the responsibilities and job description for the Assistant Office Manager- Oral Surgery Associates position at Specialty Dental Brands-NE?
Description
- Assistant office manager overseeing the business office
- Work in Collaboration with Office Manager
- Leadership and Supervision of Business Office and Front Office Staff
- Daily review of AR/Collections/Payment Posting/Claims Submission
- Ensure operations of practice and patient flow are reflective of our mission and our practice values. Resolve insurance, financial and scheduling issues daily.
- Monitor staff workload and hold staff accountable for daily performance; maintain “to do” list for staff during down time and communicate needs daily.
- Hold staff accountable for daily work; address policy issues in a timely manner; and adjust as needed; lead and motivate staff to achieve excellent performance standards; and serve as a role model and coach.
- Liaise to coordinate all staff training: Work collaboratively with Office Manager to assess performance, coordinate and provide training for Front Office staff, to ensure uniform procedures and knowledge in all offices.
- Responsible for basic accounting and financial transactions/coordination for practice: analyze basic financial reports; run monthly AP/AR reports; review, review patient accounts and past due accounts monthly;
- Assist team members through coaching and job shadowing in areas of RCM, patient service, treatment plan presentation, insurance benefit explanations, handling complaints and all other training as needed.
- Self-motivated with the willingness to exceed patient and employee expectations.
- Demonstrate exceptional knowledge of problem solving, interpersonal and management skills.
- May be required to travel between office locations
- Performs other related duties as necessary or assigned by management.
Requirements
- Must be comfortable in a fast paced, quickly changing environment.
- Strong organization, interpersonal and communication skills are essential.
- Comfortable interacting with the general public.
- Strong skills in fostering working relationships
- Excellent customer service and leadership skills.
- As a condition of employment, qualified applicants will be subject to a background check, including criminal history, driving history and character references.
- Minimum two (2) years management experience in a medical or dental office preferred
- Ability to sit, stand and walk for extended periods of time.
- Excellent speaking and listening skills, requiring the perception of speech.
- Must have high finger dexterity to perform duties involving work on the computer.
