Patient Coordinator - Caggiano Orthodontics

Caggiano Orthodontics is a one location, two doctor practice, providing personalized top-of-the-line orthodontic services to the Morris County area with multiple accolades in NJ Monthly Magazine, America’s Guide to Top Dentists, as well as NJ Top Docs. We are looking for an enthusiastic Patient Coordinator to join our team! This is a full time opportunity with great employee benefits!

Major Responsibilities/Activities:

• Welcome patients and visitors to the office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members.
• Schedule/confirm appointments, ensuring patient satisfaction, provider time, and most effective use of rooms.
• Maintain front office area is neat and orderly.
• Assists patients with insurance and billing questions.
• Prepare financial treatment plans and present to patients.
• Complete daily checklist on time and accurately.
• Check out patients upon appointment completion. Schedule for future appointments and inquire about any overdue charges. Answer any questions patients have.
• Perform general office duties, such as document preparation, scanning, faxing, mailing, and filing.
• Prepare daily check deposit (if applicable).
• Assist with protocol documentation as needed.
• Help maintain inventory supplies; notify Practice Manager when running low.
• Participates in the medical office emergency routine when required. Summons ambulance or EMS or assists other staff members as needed.
• Navigate software without assistance.
• Must always represent the practice in a professional, pleasant, and cooperative manner.
• Maintain regular attendance and adhere to assigned work schedules and office policies.
• Must be flexible.
• Must excel in forward thinking in order to anticipate the needs of the patient and our dental team.
• Performs other related duties as necessary or assigned by management.

Minimum Requirements:

• Working knowledge of dental terminology and practices.
• Must be comfortable in a fast-paced, quickly changing environment.
• Strong organization, interpersonal and communication skills are essential.
• Comfortable interacting with the general public.
• As a condition of employment, qualified applicants will be subject to a background check, including criminal history, driving history and character references.

High School Diploma or equivalent

Minimum one to three (1-3) years of relevant experience, preferably in a dental office.

Excellent speaking and listening skills, requiring the perception of speech.