What are the responsibilities and job description for the Office Manager position at Specialty Dental Brands-OK?
Description
Pediatric Dental OKC is excited to announce their expansion of Wisdom Teeth of OKC! We are looking for an office manager to assist with our new Oral Surgery wing.
Responsibilities:
- Ensure operations of practice and patient flow are reflective of our mission and our practice values
- Responsible for scheduling patient emergencies
- Establish monthly schedules for patient care, time off and on-call rotations; and coordinate and communicate changes with all staff.
- Monitor staff workload and hold staff accountable for daily performance
- Work with Human Resources to administer progressive discipline policy for all offices.
- Track Practice metrics and prepare daily and weekly reports. Help Doctors monitor, review and analyze practice performance on an on-going basis relative to established goals. Continuously develop recommendations and present to Doctors ways to improve attainment of goals.
- Perform daily quality checks of patient records.
- Responsible for OSHA: maintain logs; facilitate staff training; ensure compliance with mandated documentation and procedures for practice; coordinate OSHA training; and responsible for ensuring OSHA representatives in each office are well trained and understand their roles.
- Responsible for basic accounting and financial transactions/coordination for practice: analyze basic financial reports; run monthly AP/AR reports; review, prepare and/or make bank deposits; review patient accounts and past due accounts monthly; and prepare report for doctors and follow up with patients.
- Work with Marketing Manager on marketing efforts and patient promotions for practice.
- Ensure the office is compliant in following company protocols and with state regulatory agencies. This includes professional and technical organizations, and by participating in applicable continuing education programs, conferences, seminars and workshops.
- Assist team members through coaching and job shadowing in areas of patient service, treatment plan presentation, insurance benefit explanations, handling complaints and all other training as needed, including staff evaluations.
- Participates in the medical office emergency routine when required. Summons ambulance or EMS or assists other staff members as needed.
- Must always represent the practice in a professional, pleasant, and cooperative manner.
- Maintain regular attendance and adhere to assigned work schedules and office policies.
- Work rotating on-call scheduled holidays, evenings, or weekends.
- Performs other related duties as necessary or assigned by management.
Requirements
- Associate’s or bachelor’s degree from an accredited college or university preferred.
- Minimum one (1) year of management experience, preferably in a dental office.
- Knowledge of CDT codes and insurance billing preferred but not required.
- Must be comfortable in a fast paced, quickly changing environment.
- Strong organization, interpersonal and communication skills are essential.
- Excellent customer service and leadership skills.
- CPR Certification
- Ability to sit, stand and walk for extended periods of time.
- Ability to lift up to 25 pounds.
Salary : $50,000 - $70,000
