What are the responsibilities and job description for the Patient Experience Specialist - Rapid City Orthodontics position at Specialty Dental Brands-SD?
Description
PRIMARY RESPONSIBILITIES/DUTIES
- Check-in, check -out and answer questions the patient/parent has
- Collect and process personal data and insurance information for the family
- Schedule appointments for new and established patients
- Confidently speak with parents and collect various forms of payment as needed
- Adhere to strict confidentiality and privacy policies
- Operating a computer and various office equipment
- Maintain a clean, professional work environment and personal appearance
- Answering the phone and handling all patient communications via text messaging and email
- Assist with administrative tasks as assigned
- Supporting the day-to-day success of the team
#SDBLIFE
Requirements
Skills required
- Ability to multi-task with interruptions throughout the day
- Heart for putting the patients first
- Reliable
- Confident
- Exceptional problem solver
- Excellent communication skills-both in-person and electronically
- Knowledge of various computer applications and general clerical procedures
- Exceptional problem solver
- Strong work ethic and sense of personal integrity
