What are the responsibilities and job description for the Assistant Office Manager position at Specialty Dental Brands?
Description
- Partner with the Office Manager to maintain high-quality patient care and smooth office operations.
- Communicate all operational needs—scheduling, doctor coordination, patient flow, and staff concerns—to the Office Manager in a timely and effective manner.
- Assist in staff hiring, onboarding, and training in collaboration with the Office Manager.
- Provide leadership and direction to front office and clinical staff as needed throughout the day.
- Lead daily morning huddles to align the team and ensure readiness; document and report meeting notes to the Office Manager.
- Monitor and maintain a consistent and efficient patient flow throughout the office.
- Maintain and track the regional-specific point system, ensuring staff compliance and engagement.
- Assist in reviewing and approving payroll edits, ensuring accurate timekeeping and reporting as needed if the Office Manager is out.
- Support treatment coordination efforts when needed, helping patients understand and schedule recommended care.
- Ensure office policies and procedures are followed and assist in addressing any performance or compliance issues.
- Serve as a backup to the Office Manager when needed, maintaining continuity in leadership and operations.
- Contribute to a positive, team-oriented office culture that reflects the practice’s values and commitment to patient care.
- Responsible for financial coordination of benefits and patient accounts receivables
- Other duties as needed
- 2–3 years of dental office experience
- Working knowledge of dental billing, insurance processes, and treatment coordination.
- Strong communication and interpersonal skills, with the ability to lead and motivate a team.
- Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
- Experience with dental practice management software (e.g., Dentrix, Open Dental, Eaglesoft) is strongly preferred.
- High school diploma or equivalent required; additional education in healthcare administration or business is a plus.
- Ability to maintain professionalism, confidentiality, and a patient-first mindset.
