What are the responsibilities and job description for the Financial Coordinator position at Specialty Dental Brands?
Description
- Work with doctor/office manager to develop and/or understand the practice’s financial and payment policies.
- Conduct financial consultations with all new and existing patients when new treatment plans are presented.
- Ensure all patients have a current financial consent form signed and financial agreement signed with each new treatment plan presented.
- Manage and maintain the payment options and policies for patients to uphold the practice’s financial integrity.
- Understand the practice’s policy on working with dental benefit plans and be prepared to educate patients on their dental benefits.
- Submit dental benefit claims (if this is the practice’s policy in working with plans).
- Know the process of submitting claims with each dental benefit plan and submit as many claims electronically as possible.
- Oversee and track dental benefit plan accounts receivable and follow up on claims regularly to ensure timely payment.
- Communicate with all outside and third-party financing companies offered to patients and educate patients on available outside financing options.
- Manage patient accounts receivable and track outstanding balances to ensure timely payment.
- Manage the practice’s collections protocol for all outstanding balances.
- Adjust or “write off” the difference between the practice fee and dental benefit fee, as well as outstanding balances in accounts receivable that have aged over 120 days.
- Train all staff who collect or post payments on the practice’s financial protocols.
- Coordinate and communicate daily with the scheduling coordinator and treatment coordinator to identify patients on the schedule any outstanding balances or financial consultation need.
- Verify the breakdown of dental benefits for all new patients prior to the new patient exam and consultation.
- Routinely assist with administrative duties.
- Participates in the medical office emergency routine when required. Summons ambulance or EMS or assists other staff members as needed.
- Navigate software without assistance.
- Must always represent the practice in a professional, pleasant, and cooperative manner.
- Maintain regular attendance and adhere to assigned work schedules and office policies.
- Must be flexible.
- Must excel in forward thinking in order to anticipate the needs of the patient and our dental team.
- May be required to travel between office locations. Must be insurable by the company’s insurance.
- Performs other related duties as necessary or assigned by management.
- Working knowledge of dental terminology and practices.
- Basic accounting understanding with regard to interpreting the practice’s aging reports.
- Must be comfortable in a fast paced, quickly changing environment.
- Ability to uphold financial policies while approaching patients in a friendly and supportive manner.
- Strong organization, interpersonal and communication skills are essential.
- Comfortable interacting with the general public.
- As a condition of employment, qualified applicants will be subject to a background check, including criminal history, driving history and character references.
- High School Diploma or equivalent
- Minimum one to three (1-3) years of relevant experience, preferably in a dental office.
- Ability to sit, stand and walk for extended periods of time.
- Ability to lift up to 25 pounds.
- Excellent speaking and listening skills, requiring the perception of speech.
- Must have high finger dexterity to perform duties involving work on the computer.
- Equipment Used:
- General office equipment (e.g. computer).
