What are the responsibilities and job description for the Community Assistant position at Specialty Management LLC?
The Community Assistant plays a key role in supporting the property team to achieve occupancy and retention goals. This dynamic position rewards your people skills, sales experience, high energy, and positive attitude with excellent earning potential and advancement opportunities. Responsibilities include performing administrative tasks related to leasing, marketing, and customer service while striving for 100% occupancy through resident retention, leasing current availability, and pre-leasing future openings. Additionally, you’ll assist with planning and implementing resident activities, fostering a quality living experience, and creating a vibrant, engaged community
Description
- Support occupancy and retention goals by assisting with leasing, marketing, and customer service tasks.
- Implement marketing strategies at housing fairs, open houses, orientations, and other community events.
- Assist with planning and executing resident activities to foster a positive living environment.
- Provide feedback to enhance marketing plans, timelines, and strategies while tracking their effectiveness and aligning with budget recommendations.
- Conduct market surveys, housing cost analyses, and maintain relationships with university departments to strengthen marketing efforts.
- Manage social media campaigns, maintain marketing collateral, and oversee inventory of promotional materials.
- Handle lease file documentation, complete lease applications, and participate in lease file audits.
- Provide excellent customer service by promptly addressing inquiries, conducting tours, and facilitating lease agreements.
- Coordinate move-ins, move-outs, roommate matching, and ensure apartments are clean and ready for residents.
- Respond to after-hours lockout calls and coordinate emergency call routing.
- Maintain ongoing communication with residents, parents, and university personnel, fostering a sense of community.
- Monitor and report on marketing and property updates during regular staff and property meetings.
Qualifications
- 1–2 years of customer service and sales experience.
- Proficiency in word processing, spreadsheets, property management software (preferably Entrata), and marketing tools.
- Strong communication, customer service, and leadership skills.
- Ability to analyze financial data, including budgets and reports.
- Flexible to work evenings and weekends as required.
- High-energy, detail-oriented, and able to maintain confidentiality.
- Strong organizational and problem-solving abilities in a fast-paced environment.
Specialty Management Consultants is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We comply with all applicable laws regarding non-discrimination and are committed to creating a diverse and inclusive workplace.
If you are looking for a rewarding career where you can make a positive impact on your community, apply now to join our team as a Community Assistant at Specialty Management Consultants.
Salary
$15 - $17 per hour
Salary : $15 - $17