Customer Service/Logistics Coordinator

Job Summary

We are a manufacturing company seeking a dedicated and detail-oriented in-house Customer Service and Logistics Representative. The ideal candidate will act as the primary point of contact for shipping vendors and customers, ensuring satisfaction through efficient communication, problem-solving, and logistical support. This role requires a proactive individual who excels in multitasking and has strong organizational skills.

Key Responsibilities

• Customer Service:
• Respond promptly to customer inquiries
• Address and resolve customer complaints or issues in a professional and timely manner.
• Provide accurate information about products, services, and order status.
• Maintain positive relationships with customers, ensuring repeat business and loyalty.
• Logistics Coordination:
• Manage the end-to-end order fulfillment process, including order tracking and delivery coordination.
• Communicate with the warehouse, carriers, and vendors to ensure timely and accurate shipments.
• Monitor inventory levels to ensure product availability and minimize delays.
• Handle freight documentation, customs clearance, and other regulatory requirements as needed.
• Data Management:
• Update and maintain customer and logistics records
• Generate reports on order statuses and logistical performance.
• Identify trends or recurring issues and propose solutions for improvement.
• Team Collaboration:
• Work closely with sales, operations, and warehouse to ensure seamless service delivery.

Qualifications

• Education: High school diploma required
• Experience: 1–3 years of experience in customer service, logistics, or a similar role.
• Skills:
• Strong communication and interpersonal skills.
• Proficiency Microsoft Office Suite.
• Excellent problem-solving and organizational abilities.
• Ability to multitask and prioritize in a dynamic environment.
• Knowledge of logistics and supply chain operations is a plus.

Key Competencies

• Customer-focused mindset with a commitment to delivering exceptional service.
• Attention to detail and accuracy in handling data and documentation.
• Team player with the ability to collaborate effectively across departments.
• Adaptability to changing priorities and challenges.

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Truckload and LTL Freight: 3 years (Required)

Ability to Commute:

• Prairie Grove, AR 72753 (Required)

Ability to Relocate:

• Prairie Grove, AR 72753: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $17