Support Associate

Job Overview

We are seeking a Support Associate to join our team. The ideal candidate will provide exceptional customer service and support to clients through various communication channels.

RESPONSIBILITIES:

Initial and primary

·        Create load plans to reflect freight costs and delivery detail.

·        Create Purchase orders to mail freight and commingle fees.

·        Print and distribute tray tags and postal flags.

·        Download USPS Informed Delivery Reports

·        Daily process UPS and Fed Ex package shipments

·        Other duties as assigned

Growth objectives

·        Confirm availability of customer postage funds.

·        Fund Client Permits

·        Generate Postal Statements

·        Update mail report to accurately reflect mailing activity.

·        Submit mail.dats to logistics provider DSMS program.

·        Update to reflect desired pallet entry dates to SCF and NDC facilities to achieve customer in home dates.

·        Coordinate with Shipping Manager on shipping needs and delivery confirmation

·        Coordinate with outside vendors

·        Job Scheduling

·        Job shipping

·        Postage funds

·        Certificate of mailing receipt

·        Mail Statement receipt

·        Invoice Review

·        Order USPS mailing equipment for production. (trays, sleeves, pallets)

·        Confirm mailpiece compliance with USPS mailpiece design requirements.

·        Monitor SPC’s mailer Scorecard to confirm achievement of USPS quality thresholds.

·        Other duties as assigned

REQUIREMENTS/QUALIFICATIONS:

·        High School diploma or GED equivalent.

·        Excellent communication skills.

·        Excellent math skills.

·        Bi-lingual (English/Spanish) a plus

·        Knowledge of postal regulations and mail preparation a plus. Will train the right candidate.

·        Good computer skills. MS Excel knowledge necessary.

·        Ability to work independently and under deadline pressure.

·        Strong attention to detail.