What are the responsibilities and job description for the Technical Services Manager position at Specialty Products and Insulation?
Summary
Point of contact for all calls regarding tech support & service
Handle all tech and support calls
Influxes of calls / tasks, learn to prioritize and delegate where appropriate
Areas of responsibilities may include but are not limited to :
Manage the operational functions of the service department - include but are not limited to :
Train / guide technicians by observing & coaching technicians to work smarter, more efficiently [faster], and independently
Delegate responsibilities - only stepping in to instruct [Step back and teach]
Review all service reports before they are turned in for accuracy and completeness - use as coaching points when necessary
Schedule services accordingly in conjunction with team leader
Coach 1 tech to be team leader
Bring up billable hours and assist in identifying and documenting unbillable hours
Manage rental / loaner boards and educate team lead and others how to use it
Maintain an organized & clean shop environment
Define & enforce accountability amongst team members. Balance friendships & likeableness with respect - lead by example
Sales opportunities - will have to follow up with some customers when necessary and work sales angles when working a customer for tech support or service
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