What are the responsibilities and job description for the Junior Account Manager position at Spectora Home Inspection Software?
About Spectora
Spectora is the leading SaaS home inspection platform, with plans to expand into other verticals in the real estate space. Our flagship product helps home inspectors do inspections and run their business more efficiently.
But you’re here for a rewarding career with people you love working alongside, right? We’re proud of our ability to make the lives of our inspectors easier, but we couldn’t make such an impact without our high-performing and hilarious team.
We are a close team that values doing high-quality work, while building incredible relationships with another. We push ourselves to grow our careers and encourage one another to be better versions of ourselves.
Want to hear about our culture directly from the team? https : / / youtu.be / ticzqdTGAlo
About the Position
We seek a Junior Account Manager to help shape the team's future, drive the most value to our company and clients, and oversee key accounts.
Our Junior Account Manager will play a key role in a strategic initiative to join our Sales and Marketing teams, optimizing how Spectora delivers value to both current and prospective clients through our product offerings and exceptional service.
Core Responsibilities
- Manage a portfolio of emerging accounts to promote and sell the right product at the right time and ensure high client satisfaction.
- Promote and upsell business enhancement tools, website and digital marketing products, integrated payments, partnerships, and support a white-glove onboarding experience.
- Support critical key account management project management for defined account(s) :
- Enterprise companies, franchise companies, etc.
- Maintain an organized and updated pipeline for all targeted accounts, tracking deals, client feedback, and upsell possibilities.
- Track and report on key performance metrics related to client satisfaction, retention, and expansion while striving to meet or exceed individual goals and support team targets.
- Actively gather and document client feedback for the product team with organized improvement points for client satisfaction, logo retention, and NRR.
- Truly understand our products, competitors, and market trends to provide knowledgeable guidance to clients and support strategic recommendations.
- Participate in ongoing training and mentorship opportunities provided by the Lead Account Manager to grow skills in account management, client engagement, and industry expertise.
Who You Are
our clients value authenticity, and we value vulnerability and humility on our team
we are moving fast and need leaders who empower their team to embrace change and growth
We encourage you to apply even if you don’t meet every bullet point. We are people, not checklists, and we hire as such!
Application Instructions :
Email jobs@spectora.com with your CV and a personalized note or video on why you'd be a great fit. Show us who you actually are, we want to get to know YOU!
This is a remote position, but frequent travel to our Denver office may be required.
Pay & Benefits
Full-Time
75,000 OTE ($50,000 base salary $25,000 additional earnings for 100% of personal quota attainment)
Medical, dental, and vision; employer-paid life insurance; employer-paid short & long-term disability
Unlimited vacation and sick time, plus paid parental leave
401k with matching
Employees receive a home office reimbursement
Spectora values and celebrates a diverse workforce. We strongly encourage women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. We are committed to creating an inclusive environment for all employees and applicants, free of discrimination or harassment.
Salary : $25,000 - $50,000