What are the responsibilities and job description for the Junior Help Desk Analyst position at Spectra Credit Union?

Job Description

Job Title- Junior Help Desk Analyst

Company- Spectra Credit Union

Location-Alexandria, VA

Ready to elevate your career and join an extraordinary team? Your next adventure starts here!

Position Overview

As a Junior Help Desk Analyst, you will be the first point of contact for end users seeking technical assistance. You will troubleshoot hardware, software, and network-related issues, ensuring a smooth and efficient resolution. This role is ideal for someone with strong problem-solving skills, excellent communication abilities, and a passion for technology.

What qualities are we looking for in a Junior Help Desk Analyst?

Strong troubleshooting skills for hardware, software, and network issues.
Excellent customer service and communication skills.
Ability to work independently and collaboratively in a team environment.
Basic knowledge of Active Directory for user management, including password resets and account permissions.
Experience assisting users with Office 365 applications such as Outlook, Word, Excel, Teams, and SharePoint.

The position’s essential duties include the following :

Assist with setting up and maintaining user accounts, permissions, and passwords.

Provide basic training and guidance to end users on IT best practices.

Document and track user requests, issues, and resolutions in a vendor-managed help desk system.

Maintain IT inventory, including laptops, desktops, and peripherals.

Serve as the first point of contact for users seeking IT assistance via phone, email, or ticketing system.

Escalate complex issues to senior IT staff or specialized teams when necessary.

Support remote users with troubleshooting and connectivity issues.

Diagnose and resolve fundamental technical issues related to hardware, software, and networking.

Install, configure, and update software and operating systems.

Education

Associate’s or Bachelor’s degree in Information Technology or a related field (or equivalent work experience).

IT certifications such as CompTIA A or Microsoft 365 Fundamentals.

Experience

6 months to 2 years of similar or related experience, including time spent in preparatory positions.

Experience with remote desktop tools and support platforms.

Familiarity with cloud services and cybersecurity best practices.

Are you ready to shape a brighter tomorrow? Join us and embark on a fulfilling career journey beyond just a job.

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