Implementation/ Systems Engineer - North East US

Description

Implementation/ Systems Engineer – (US Based, Remote in following locations - New York, Pennsylvania, New Jersey, Massachusetts, Connecticut, Virginia)

Must be willing to travel to customer sites with 80% expectation.

Spectra Logic is a unique company: unlike other players in the data protection market, Spectra Logic has always been privately owned and funded and operates at all levels with a strong entrepreneurial spirit. You can expect a challenging, flexible, and creative work environment. Sense of ownership, integrity and honesty are of utmost importance. Our culture is one that drives personal opportunity and professional advancement. With our award-winning tape libraries, unique line of disk-based backup products, overall secondary storage, and with our “tape & disk based” object store device – BlackPearl/Vail, Spectra Logic’s product lineup has never been stronger.

We are seeking an exceptional Implementation/Systems Engineer to join our team!

Job Summary:

We are looking for a competitive, self-motivated individual to join our experienced post sales services team. You will develop an advanced level of understanding for all of our tape, software, NAS and S3 products, as well as services such as data migration and encryption. This requires an adherence to detailed processes involving prep work, engagement procedures, and follow up reporting. We will provide you with training, tools, and a team of professionals to support your efforts.

A few of the role objectives:

• Provide exceptional customer experience as the Spectra in-person representative.
• Navigate and manage complex customer engagements for smooth on-site installations.
• Complete configuration and testing to ensure solutions are working as designed.
• Perform preventative maintenance at existing customer sites.
• Complete products upgrades and perform break-fix related functions with direction from Support tiers.
• Conduct thorough technical evaluations for potential new business opportunities.
• Collaborate closely with Support Tiers and TAM teams providing key feedback and technical insights.
• Establish and maintain deep relationships with our customers, helping them integrate and mature the product use in their organization.
• Provide training to customer teams.
  
  
  

Required Qualifications:

• Must be willing to travel to customer sites with 80% expectation.
• Experience with physical equipment including unpacking, racking and cabling.
• Proven track record of managing technical integrations with strong project planning and time management skills.
• Must be detail oriented and mechanically inclined.
• Working knowledge of NAS and Cloud S3 storage.
• Working knowledge of backup and archive processes and methodologies.
• Working knowledge of tape drives, libraries, storage arrays, storage networking, networking protocols, and general connectivity in multi-platform enterprise environments.
• Be able to do demanding physical work. You must be able to safely lift fifty pounds over your head and up to one hundred pounds in general.
• Strong work ethic, willingness to collaborate, and be part of a positive team.
  
  
  

It would be nice to also have:

• Certifications or equivalent knowledge: CCNA, SNIA, and AWS.
• Software writing and scripting experience
• Possess strong industry knowledge with multiple product integration experience
• Ability to maneuver inside some of the largest of Enterprise libraries.
  
  
  

Education: BS or BA in Computer Science/Engineering or related business/technical field required.

Travel: This role requires frequent travel, handling of luggage, and use of public transportation. Physical demands at customer sites are unpredictable and may include lifting, bending, stooping, or other challenges. Travel of 80% expected.

Status: Full Time, Direct Hire Exempt Position

Compensation: $80k -100k

Benefits: Spectra Logic provides a casual work environment, competitive salaries, and a compensation structure that rewards contribution and hard work. Our full benefits package includes 401(k), medical, life, AD&D, flex spending accounts, and company paid short and long-term disability.

• Spectra Logic is committed to the practice and policies of equal employment opportunities in the recruitment, employment and promotion of all associates without regard to age 40 and over, race, color, religion, sex, sexual orientation, disability, gender, gender identity, gender expression, genetic information, status as protected veteran, national origin, or any other applicable status protected by state or local law.