Branch Manager

Are you a results-driven leader looking to take the next step in your career? We are seeking an experienced Branch Manager to oversee day-to-day operations, lead a high-performing team, and ensure exceptional customer service. This role offers a unique opportunity to manage a thriving branch, optimize sales performance, and drive operational efficiency in a fast-paced, dynamic environment. If you have a passion for team development, customer satisfaction, and achieving business growth, this is the ideal position for you.

Position Overview:

The Branch Manager is responsible for managing overall store operations, including sales, profitability, and customer experience. This individual will lead and motivate a team of Counter Sales Associates, Warehouse Staff, and Delivery Drivers while ensuring the highest level of customer service and operational excellence.

Key Responsibilities:

Team Leadership & Development:

• Set and communicate clear performance expectations for all team members.
• Monitor individual and team performance, providing ongoing coaching, feedback, and development opportunities.
• Lead regular staff meetings and individual check-ins to ensure the team stays informed and aligned with company goals.
• Oversee hiring, training, and scheduling to maintain a strong, knowledgeable workforce.

Sales & Customer Service Management:

• Ensure customers receive prompt, professional service in-store and over the phone.
• Develop and implement strategies to boost in-store and online sales through effective promotions and upselling techniques.
• Collaborate with the sales team to gather customer insights, identify new opportunities, and strengthen client relationships.
• Resolve customer concerns and disputes in a timely, professional manner while balancing business needs.

Operational & Financial Oversight:

• Establish and manage sales goals and profitability targets, implementing plans to achieve them.
• Maintain accurate inventory levels through cycle counting and inventory management practices.
• Oversee warehouse and delivery operations to ensure timely, error-free order fulfillment.
• Monitor branch expenses and control operational costs to maximize profitability.

Compliance & Safety:

• Enforce company policies and compliance with state and federal employment laws.
• Maintain a safe working environment by implementing safety standards, ensuring OSHA compliance, and overseeing equipment maintenance.

Qualifications:

Required:

• High School Diploma or GED or an equivalent combination of education and experience.
• Minimum of 2 years of experience in store management/operations in a wholesale or similar environment.
• Proven leadership skills with the ability to motivate and develop a team.
• Strong knowledge of inventory management, sales, and customer service principles.
• Proficiency in Microsoft Office Suite (Excel, Word) and experience using operational systems.

Preferred:

• Bachelor’s degree in Business or a related field.
• Experience in the HVACR industry or similar technical field.

Why Join Us?

This is a fantastic opportunity for a motivated and driven professional who thrives in a leadership role. You’ll have the chance to make a significant impact by shaping branch performance and developing a winning team. If you are eager to contribute to the growth and success of a dynamic company, we invite you to apply today!