Technical Project Manager

Summary of Responsibilities

The role of the Technical Project Manager is two-fold. First and foremost, the Technical Project Manager will actively manage professional services projects working directly with clients, Spectralink staff, third party contractors, and channel partners to ensure deliverables are complete, in scope, on time, and within budget. The Project Manager will work with project stakeholders to define or further refine project scope, goals, deliverables, costs, resources and timing and manage projects from inception to completion. The project manager is responsible for identifying critical path items and for reporting status at any given time during the project and at regular intervals.

The Project Manager is expected to use a disciplined project management approach utilizing tools, processes, methodologies, documents and best practices to communicate internally and externally, monitor and control projects, and provide continuous improvement of our existing processes and procedures. The Project Manager must be proactive and will be accountable for delivering projects on time and within budget while meeting contract requirements and ensuring high levels of customer satisfaction.

Secondly, the project manager must take an active role in collaborating with the sales team to promote full lifecycle support of Spectralink solutions. The project manager will work with solution architects and the sales team to scope and propose solutions that include third party and Spectralink professional services. The project manager will serve as a technical resource for the sales team as needed.

Essential Duties and Responsibilities

• Develop an accurate and customized project plan and timelines for each implementation and utilize a centralized project management system to maintain the overall project status.
• Identify project stakeholders, both internal and external, and communicate status on a regular basis through a formally defined and agreed upon process of gates, stages, or phases. Adjust approach based on technical level of project stakeholders as necessary.
• Formally manage scope of project, identify and escalate items that exceed scope of project or that impact timeline or deliverable, ensuring that all stakeholders are advised and written approvals are obtained.
• Define needed team structure and technical requirements for all project members
• Resource Allocation & Team Leadership –actively manage project team members (internal and external third-party vendors and partners), coaching, and resolve conflicts according to defined scope and statement of work
• Define and scope overall project budget and manage to budget. Obtain approvals for items in excess of original budget and communicate to stakeholders in writing via a project change request. Manage project finances and invoicing.
• Prioritize tasks and effectively manage day-to-day issues and priorities. Document, identify, and communicate risks and risk mitigation strategies to all internal and external stakeholders. Manage and update overall project plan and financials accordingly.
• Maintain documentation related to project including, but not limited to, notes from project reviews, minutes, set-up forms, budget adjustments and project costs, project change orders, etc. in a centralized database accessible to other team members
• Communicate project status to all stakeholders, at minimum, on a weekly basis through regularly scheduled project reviews but also more frequently, if needed.
• Quality Assurance & Testing Oversight –ensure that the deployed solutions meet performance, security, and compliance standards before delivery.
• Post-Implementation Support & Handoff – provide transition planning, knowledge transfer, and post-implementation support.
• KPIs & Performance Metrics – track project success metrics, customer satisfaction scores, and efficiency improvements.
• Conduct debriefs after each implementation with stakeholders and incorporate feedback to improve process.
• Assist with developing tools and identifying and documenting best practices for successful execution.

Education and Experience Required

• Bachelor’s degree in business, technology or related field.
• At least 3 years’ experience leading large or complex projects and teams in both direct and matrixed environments of varying size and complexity.
• PMP Project Certification highly desirable and strong knowledge of PMP industry standards and requirements.
• Working knowledge of industry standard wireless protocols, IP and legacy telephony..
• Field system integration experience with both hardware and software deployments.
• Extensive hands on project management experience.
• Excellent written and oral communication skills.
• Strong MS Office skills – Project, Word, Excel, PowerPoint.
• Experience in developing project Statement of Work with project scheduling.
• Ability to develop a rapport with people at all levels of the organization.
• Direct customer interface experience managing projects, financials and ensuring customer satisfaction.
• Strong analytical, tactical, organizational, and administrative skills.

Working Conditions

Travel required – up to 50% travel in North America.

Location: Colorado based but we will consider remote candidates

All this history makes us unique, we’re a smaller company (under 200) which means you’ll have a voice in the organization, along with a seasoned team and proven products. We offer a 401k match as well as a comprehensive benefits plan.

Join us and be part of our next great chapter!

Salary range $130,000 - $165,000