What are the responsibilities and job description for the Dispatcher Associate position at Spectrum Health?
Job Summary
Coordinates the distribution of requests for transport services to ensure the timely transportation of all patients per established policies and procedures. Prepares schedule and establishes shift objectives for Patient Transport employees with manager being responsible for the accuracy of the overall schedule. Delegates scheduled and routine tasks to patient transporters as required. Assists in transporting all patient populations to and from examinations and treatments as request volume requires. Assists with oversight of day-to-day floor operations, including payroll, as assigned, within the Patient Transport Department. Monitors quality and coordinates education opportunities during the course of daily operations. May lead special projects as assigned by up-line.
Essential Functions
Operates multiple telephone lines in a high volume environment to obtain all required patient transport request information.
Obtains and accurately enters patient data, type of procedure requested and medical history into the computer database.
Efficiently dispatches patient transport employees to ensure the timely transportation of all patients per established policies and procedures.
Continually monitors transport employees in order to coordinate the patient transport process. Delegates scheduled and routine tasks to patient transporters.
As workload requires, transports patients and equipment to and from testing and procedure areas including inpatient, outpatient, emergency and high risk Intensive Care Unit (ICU). Ensures all patients are properly identified and communicates with medical employees to ensure all required medical supplies and medications are appropriately transported with the patient.
Coordinates requests for services, information, records, and data on a timely basis. Researches and resolves problems. Engages in impacting professional, positive and productive physician relationships.
Qualifications
Required
High School Diploma or equivalent
Preferred
6 months of relevant experience Patient Transport
CRT-Basic Life Support (BLS) - AHA American Heart Association Patient Transport Upon Hire Or
CRT-Basic Life Support (BLS) - ARC American Red Cross Patient Transport Upon Hire
About Corewell Health
As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.
How Corewell Health cares for you
Comprehensive benefits package to meet your financial, health, and work / life balance goals. Learn more .
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
Optional identity theft protection, home and auto insurance, pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status
Primary Location
SITE - Lakeland Hospital St Joseph - 1234 Napier Ave - St Joseph
Department Name
Resource Center - CHS
Employment Type
Part time
Shift
Day (United States of America)
Weekly Scheduled Hours
Hours of Work
11 to 7 : 30
Days Worked
Tuesday, Thursday, every other Friday
Weekend Frequency
Every other weekend
CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
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