What are the responsibilities and job description for the Laboratory Support Tech Ld position at Spectrum Health?
Corewell Health Dearborn Hospital has proudly served residents across Southeast Michigan since 1953. With 632 beds, Corewell Health Dearborn Hospital is a major teaching and research hospital and home to five residency programs and a cardiology fellowship in partnership with Wayne State University School of Medicine. Corewell Health Dearborn Hospital is verified as a Level II trauma center and accredited by the Joint Commission as a primary stroke center. The hospital is also known for clinical excellence and innovation in the fields of orthopedics, neurosciences, women’s health, heart and vascular and cancer care.
GENERAL SUMMARY :
Under the direction of the Manager and / or Phlebotomy Coordinator, assists in the organization and daily operations of specimen processing and / or the phlebotomy department (Inpatient, Nursing Home Specimen Collection, Patient Service Center-draw stations, In-Office phlebotomy-physician office). This position reports to Manager, Processing Supervisor and / or Phlebotomy Services Supervisor.
ESSENTIAL DUTIES :
1. Trains staff in department policies / procedures for specimen handling, processing, data entry into laboratory information systems, safety / universal precautions, and patient confidentiality.
2. Assists in the implementation and maintenance of all policies and procedures required by hospital, laboratory, and any governing regulatory agencies to assure the ongoing safe and efficient daily operation of department services. Supports and monitor customer and employee service expectations.
3. Responsible for the investigation of and resolution of specimen issues, by working with management at all levels, both technical and pre-analytical.
4. Exhibits superior customer service and communication skills.
5. Monitors patient / physician complaints in the appropriate portals and performs service recovery in line with Beaumont Standards.
6. Collects and provides all department quality data indicators to the Laboratory Quality Assurance department or other entities required.
7. Monitors draw and / or error queues and coordinates with patients and other departments to facilitate appropriate testing is completed.
8. Manages expected workflow in all areas to ensure that all work is completed in a timely fashion for specimen collection, and specimen processing. This includes special projects and process improvements.
9. Investigates, troubleshoots, and problem solves lab orders and errors and addresses consoling / coaching events based on investigation outcomes.
10. Initiates, maintains, and supports employee engagement strategies.
11. Assists with blood draws as requested.
12. Participates in :
- improvements, data collection, QC documentation, and / or CAP surveys as applicable to the assigned department.
- Staff activities of a High Reliability Organization (HRO)
- In training new hires as applicable / assigned
- Staff meetings and committee meetings as assigned
13. Efficiently uses time in completing tasks accurately and timely. Is mindful of appropriate use of laboratory funds through purchase requests and the observance of wasteful use of supplies
14. Assists in scheduling, interviewing, ordering, and any other daily needs of the department.
15. Timekeeping duties assigned as needed based on departmental need.
16. All other duties as assigned by Coordinator, Manager, Director, or other Executive Leader(s).
This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described.
STANDARD QUALIFICATIONS :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
A. Education / Training :
B. Work Experience :
o Phlebotomy, Specimen Processing, Laboratory related experience, or Science related degree.
C. Certification, Licensure, Registration :
D. Other Qualifications :
How Corewell Health cares for you
Comprehensive benefits package to meet your financial, health, and work / life balance goals. Learn more .
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
Optional identity theft protection, home and auto insurance, pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status
Primary Location
SITE - Dearborn Hospital - 18101 Oakwood Blvd - Dearborn
Department Name
Lab - Inpatient Phlebotomy - CH East - South
Employment Type
Full time
Shift
Night (United States of America)
Weekly Scheduled Hours
Hours of Work
9 : 30 pm - 6 : 00 am
Days Worked
Monday -Friday
Weekend Frequency
Every other weekend
CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
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