What are the responsibilities and job description for the Receptionist Long Term Care position at Spectrum Health?
About the facility
With 2 floors, 4 units, we are able to provide care for long term care residents and post-acute rehab patients. The first floor has 96 beds and the second floor has 100 beds. Nurse-patient ratios vary depending on the shift and the population you will be serving. We care for dementia residents, long term care and a rehab residents. With 196 beds, we accept but not limited to patient specialties, such as general rehab, neuro rehab, cardiac, respiratory and cancer. We also have various programs for residents to participate in
multiple activities.
Essential Functions
- Under minimal direction, transfers incoming calls to the appropriate locations, assists with the placement of outgoing calls, pages staff both overhead and through pagers, handles resident information inquiries and provides assistance to callers and visitors in a tactful, cheerful and professional manner.
- Monitors lobby for resident and guest safety.
- Greets visitors, guests, new residents and transporters and directs to appropriate unit.
- Accepts and logs room and board payments, visitor meal payments, special activities fees, etc.
- Assists potential new customers with pre-tour paperwork; locates staff to give tour; works with Admissions to ensure that Facility brochure is available at all times. Greets and directs transportation services and new residents upon arrival. Assists outside vendors for the delivery of O2, UPS, vendor deliveries, etc.
- Responds to all emergency situations and evaluates situation for severity and appropriate notification of management personnel.
- Notifies appropriate nursing station when a wandering patient attempts to leave through the front door or has a significant need for assistance.
- Responsible for ‘opening / closing’ duties as required by shift.
- Distributes incoming mail as needed and forwards resident mail in a timely manner.
- Maintains workroom and lobby in an orderly manner. Monitors office equipment to ensure functionality. Makes service calls to vendors on an as needed basis. Maintains sufficient stock of forms and office supplies and orders as needed. Maintains reference binders / materials in a professional, organized manner.
- Processes daily census in a timely manner (day shift only).
- Carries out clerical duties assigned by Administrator or his / her designee. Assists with projects (, copying, assistance with monthly invoices, building of resident surveys, brochures, pamphlets, etc.) from other departments that can be accomplished in a professional manner with minimal disruption of regular daily tasks.
Qualifications
How Corewell Health cares for you
Comprehensive benefits package to meet your financial, health, and work / life balance goals. Learn more .
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
Optional identity theft protection, home and auto insurance, pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status
Primary Location
SITE - Skilled Nursing Dearborn - 16391 Rotunda - Dearborn
Department Name
Administration - Dearborn Skilled
Employment Type
Full time
Shift
Day (United States of America)
Weekly Scheduled Hours
Hours of Work
Days Worked
Monday to Friday
Weekend Frequency
N / A
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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
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