What are the responsibilities and job description for the Revenue Cycle Liaison position at Spectrum Health?
Job Summary
This role will report to the Sr. Director of Shared Services and is responsible for the comprehensive management and analysis of revenue cycle metrics across a subset of Corewell facilities attributable to a specific Market CFO. Key responsibilities include reviewing and interpreting key reports, identifying and managing performance improvement initiatives, and facilitating strong communication with the enterprise revenue cycle, Market CFOs, clinical operations, and other stakeholders as identified. The role demands deep content knowledge and understanding of revenue cycle processes and their interrelations across an integrated system. Additionally, the position will ensure key stakeholders' compliance with Revenue Cycle policies and procedures, work with Revenue Cycle internal clients (Hospitals, HBCs, and Clinics) to drive revenue cycle initiatives from the Revenue Cycle Governance Committee, and develop regular analyses, reports, and ad-hoc special projects. The role also involves facilitating meetings with stakeholders across the enterprise to support revenue cycle initiatives.
Essential Functions
- Key Performance Indicators Management : Monitor and use of KPI's : Manage KPI dashboard and ensure that data importing is correct. Monitor operational KPIs to identify revenue cycle opportunities and address lagging metrics in collaboration with Revenue Cycle Liaison team. Run needed data analytics and identify trends that contribute to enterprise-wide issues. Work with Digital Services and customers to import data as needed into KPI dashboard to ensure accuracy. Facilitate meetings with customers to and revenue cycle leadership to resolved identified issues. Work with customer leaders ( hospital & clinic leadership) to reconcile true root cause of issues and to resolve it appropriately. 40 percent.
- Daily Operations : Day to day operations : Work with the Revenue Cycle Liaison counterparts and customers daily to resolve reoccurring issues and facility trends. Work with Sr. Director of Shared Services to operationalize the strategic plan. 10 percent.
- Facilitate Revenue Cycle Liaison Stakeholder Meetings : Facilitation and Attendance of Key Stakeholder Meetings : Set agenda and facilitate content for key stakeholder meetings, including but not limited to, Market CFOs, Revenue Cycle Leadership, Clinical Operations, Finance Leadership, related to trends identified during Key Performance Indicator Reviews. Following meetings, update and maintain action plans related to issue resolution and communicate to involved parties, as needed. Attend Denials Prevention Task Force (DPTF) and Payer Accountability Committee (PAC) meetings on a regular basis to understand issues at hand and escalate to stakeholders, as needed. 40 percent.
- Reporting and Escalating : Report and escalate significant findings and issues to appropriate stakeholders. Share findings on Revenue Cycle Liaison SharePoint to have information distributed enterprise wide. Meet as needed with site leadership customers to escalate identified issues related to Revenue Cycle Liaison operations. Identify and escalate needed issues related to workflow, technology limitations, implementation and other problems to Sr. Director of Shared Services. 10 percent.
Qualifications
Required
Preferred
About Corewell Health
As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.
How Corewell Health cares for you
Comprehensive benefits package to meet your financial, health, and work / life balance goals. Learn more .
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
Optional identity theft protection, home and auto insurance, pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status
Primary Location
SITE - Corewell Health Place - 100 Corewell Drive NW - Grand Rapids
Department Name
Administration - Revenue Cycle
Employment Type
Full time
Shift
Day (United States of America)
Weekly Scheduled Hours
Hours of Work
8 : 00 to 5 : 00
Days Worked
Monday to Friday
Weekend Frequency
N / A
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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
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