Senior Director, Digital Marketing and Engagement

Job Summary

The Senior Director of Digital Marketing and Engagement is responsible for setting and executing a bold vision for digital marketing, experience and engagement across Corewell Health's digital ecosystem. Grounded in the system's strategic direction, the vision will build upon a deep understanding of our consumers, patients and other stakeholders. This position will manage Corewell Health's online presence and digital engagement across a variety of web properties, mobile applications, SEM, CRM and emerging personalization platforms.

This leader should have deep experience with digital marketing technology as well as analytics and measurement that will help position Corewell Health as a national thought leader in digital marketing. Critical to this role is the proven ability to collaborate and partner with cross-functional leaders and teams for the purpose of building a consistent and differentiated experience for target audiences across their digital journeys.

Another vital aspect of this leadership role is the demonstrated ability to attract, inspire and lead top digital marketing talent. The Sr. Director maximizes talent by providing counsel, leadership, guidance and direction while contributing to the development of an organizational culture appropriate to support the vision and mission of the system.

Essential Functions

Provides leadership and has accountability for executing Corewell Health’s online presence and digital marketing & engagement initiatives, as well as the associated measurement and analytics related to these activities.

Creates an annual digital marketing and experience plan and budget that supports Corewell Health’s long-term brand / consumerism strategies.

Advances Corewell Health’s web and mobile platform capabilities and set digital priorities in collaboration with Digital Services leadership, including enterprise-wide governance.

Creates an environment that continually seeks understanding of consumer needs and wants and develops and executes strategies that improve overall brand perceptions, usability (web, mobile and more), user experience and engagement.

Is a thought leader, providing recommendations for new technologies based on the changing MarTech landscape and trends

In partnership with Digital Services, develops a strategic marketing technology roadmap that drives innovation and innovative solutions into the future.

Sets direction for marketing and engagement platforms, tools and relationships with relevant consulting partners.

Provides leadership in executing Corewell Health’s enterprise content management strategy.

Implements best practice principles of information architecture, SEO, usability, user testing, accessibility and web analytics.

Translates digital analytics into actionable insights that help drive, develop or refine Corewell Health’s business, brand & marketing strategies.

Directs the development of digital dashboard information related to both measurement and tracking of consumer engagement, conversion and ROI as well as related organizational KPIs and communicates to leaders on a regular basis.

Effectively collaborates with leaders throughout the enterprise to accomplish work in a heavily matrixed environment.

Anticipates and acts on emerging digital marketing trends to position Corewell Health for the future and differentiate it from its competitors.

Lives Corewell Health values every day, bringing culture to life within the team. Role models best practice leadership behaviors.

Oversees and manages team performance through performance planning, coaching and performance appraisals. Holds direct reports accountable for fulfilling their assignments to ensure goals are achieved.

Employs participative management and leadership approaches that optimize organizational resources. Empowers team members to exercise leadership in achieving goals, developing new concepts and taking initiative.

Motivates and inspires team members by providing them with the information and tools they need to do their jobs well and meet user expectations. Regularly recognizes and rewards team member achievement.

Develops an inclusive workplace culture that fosters team member development, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.

Treats sensitive and or confidential information with appropriate discretion.

Qualifications

Required Bachelor's Degree with major in business, marketing, mathematics, science or related field.

Preferred Master's Degree MBA or other advanced degree.

10 years of relevant experience with progressive experience in digital marketing or digital environments. Required

5 years of relevant experience in a people leadership role. Preferred

5 years of relevant experience in a highly regulated industry such as financial, higher education, foodstuffs, health care and / or health insurance. Preferred

5 years of relevant experience in consulting; preferably in marketing, digital marketing or health care. Preferred

Physical Demands

Pallet to Waist (6" from floor) >

5 lbs : Seldom up to 10 lbs

Waist to Waist >

5 lbs : Seldom up to 10 lbs

Waist to Chest (below shoulder) >

5 lbs : Seldom up to 10 lbs

Waist to Overhead >

5 lbs : Seldom up to 10 lbs

Bilateral Carry >

5 lbs : Seldom up to 10 lbs

Unilateral Carry >

5 lbs : Seldom up to 10 lbs

Pushing Force >

5 lbs : Seldom up to 10 lbs

Pulling Force >

5 lbs : Seldom up to 10 lbs

Sitting : Frequently

Standing : Occasionally

Walking : Occasionally

Forward Bend - Standing : Seldom

Forward Bend - Sitting : Occasionally

Trunk Rotation - Standing : Seldom

Trunk Rotation - Sitting : Occasionally

Reach - Above Shoulder : Seldom

Reach - at Shoulder or Below : Seldom

Handling : Occasionally

Forceful Grip >

5 lbs : Seldom

Forceful Pinch >

2 lbs : Seldom

Finger / Hand Dexterity : Frequently

How Corewell Health cares for you

Comprehensive benefits package to meet your financial, health, and work / life balance goals. Learn more .

On-demand pay program powered by Payactiv

Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

Optional identity theft protection, home and auto insurance, pet insurance

Traditional and Roth retirement options with service contribution and match savings

Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Corewell Health Place - 100 Corewell Drive NW - Grand Rapids

Department Name

Corporate Communications

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

Hours of Work

9am - 5pm

Days Worked

Monday to Friday

Weekend Frequency

N / A

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling