What are the responsibilities and job description for the Client Support Specialist position at Spectrum Healthcare?
Are you inspired to help others and be on the innovative side of healthcare?
If so, you should consider a career with us!
Spectrum Healthcare Group is a truly integrated care facility with a simple mission that sums up what drives us: Compassionate Care for Mind, for Body, for all of YOU! This rings true for our clients as well as our employees.
We have been providing high quality whole healthcare throughout Yavapai County for more than 65 years. Spectrum Healthcare has expanded to other statewide locations as we experience significant and continued growth throughout the state. Whether it is primary care, behavioral health, psychiatry, or pediatric care, we stretch the boundaries of traditional healthcare by striving to meet the needs of our clients anyway and anywhere possible.
Join a Team That Will Invest in You … While You Make a Difference in the Lives of Others!
Spectrum is proud to offer an open-door and transparent work environment. We expect a lot, but we also offer a lot, including flexible work schedules to encourage a strong work-life balance. Our employees receive competitive salaries and an excellent full-time benefits package including:
- Health, Dental, Vison Insurance and EAP
- Long-term Disability Insurance
- Paid Time Off - Sick/Vacation Bank, Catastrophic Leave, 9 Holidays and a Floating Holiday
- 401(k) with a generous company contribution
- Company Provided Life/AD&D and Voluntary Life/AD&D
- Company paid membership to Planet Fitness
- Supplemental Voluntary Health Benefits
- Tuition Reimbursement Program
- Employee Referral Bonus Program
- Many more benefits and exciting things at Spectrum…
Position Summary
The Client Support Specialist blended position is responsible for delivering exceptional customer service to patients, handling incoming calls, scheduling appointments, and assisting with client eligibility and verification. They will respond to inquiries via phone, chat, and email, perform data entry tasks, and ensure accurate documentation. This role requires verifying patient insurance coverage, updating benefit information, and serving as a resource for patients regarding coverage and financial options. This role conducts eligibility interviews, completes AHCCCS applications, and provides referrals. Strong communication skills, attention to detail, and a passion for helping people are essential for success in this combined role. Additional duties may be assigned as needed.
Required Qualifications
- High school diploma or GED
- Successfully pass background check and drug test
- Experienced with Microsoft Office, Outlook, and Internet
- Strong communication skills
- Ability to maintain confidentiality
- Ability to prioritize workload and manage phone and patient traffic
- Ability to complete data entry and scheduling with minimal errors
Preferred Qualifications
- One year of customer service experience, preferably in a healthcare office environment
- Two years of data entry experience, and two years of insurance experience with contract and managed care clients
- Knowledge of general medical terminology, insurance eligibility, and co-payments/ deductibles
- Experience with scheduling patient appointments
- Experience with office equipment
We hope you will consider a career with us at Spectrum Healthcare!
We are an equal opportunity employer and committed to providing an inclusive and welcoming environment for all members of our staff, clients, patients, volunteers, and vendors. Spectrum Healthcare is also a drug- and tobacco-free environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their position.
