What are the responsibilities and job description for the Data Entry Representative position at Spectrum Killian Dental Lab Alliance?
About Us: SKDLA is a leading dental laboratory specializing in the production of high-quality dental restorations, including crowns, bridges, implants, and other prosthetics. We pride ourselves on utilizing advanced technology and materials to deliver superior products to dental professionals. We are seeking a skilled Data Entry Representative to join our innovative team.
Job Summary:
A Data Entry Representative enters and updates cases on our lab software, provides excellent customer service over the phone and assists in the shipping department as needed. The ideal candidate will be computer savvy with an eye for detail and understand data confidentiality principles. You will be responsible for accurate data entry, file maintenance, and record keeping. The company will rely on you to have accurate and updated data that is easily accessible through a digital database.
Essential Duties:
· Enter case data into the production system in a timely manner
· Update case information accurately, as needed
· Answer all incoming calls by the third ring
· Transfer calls to the appropriate department/person as needed
· Provide excellent customer service over the phone, answer questions concerning cases, scheduling, status, case rescheduling, pricing, product options, etc.
· Create invoices in the production system for clients needing lab slips, shipping labels, and boxes
· Scan all case paperwork and maintain the filing system
· Combine photos, shade cards, and other parts/paperwork that belong to cases as needed
· Put cases on hold and remove from hold as needed
· Enter new accounts
· Schedule custom shade/custom finish appointments for patients
· Maintain the appointment calendar and inform personnel of their schedules
· Manage all UCLA case holds and updates
· Assist shipping department with unboxing, invoicing and packaging cases as needed
· Assist all other departments as needed
Required Knowledge and Abilities
- Excellent communication skills
- Computer knowledge
- Good written and verbal communication skills
- Ability to think ahead and plan over short-, mid-, and long-term time spans.
- Ability to prioritize responsibilities
- Strong customer service skills
- Excellent interpersonal and communication skills
- Ability to perform high-quality work in a fast-paced environment
- Strong sense of time management and urgency
- Ability to work independently and within a team
- Strong commitment to company values, philosophy and vision
Spectrum Killian Dental Lab Alliance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $20.00 - $26.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $20 - $26
