What are the responsibilities and job description for the Patient Support Clinic Front Desk Receptionist position at Spectrum Medical?
Posted Overview
Now Hiring! Patient Support Clinic Front Desk Receptionist
Full-Time | Non-Exempt Position
Compensation: $19.00 per hour
Hours:
- Monday, Tuesday, and Thursday: 7:30 AM – 4:00 PM
- Wednesday: 9:00 AM – 6:00 PM
- Friday: 7:00 AM – 2:00 PM
Job Summary:
The Patient Support Clinic Front Desk Receptionist will be the first point of contact for patients, responsible for greeting patients, updating records, and coordinating patient flow based on a predetermined appointment schedule. This role is essential to ensuring efficient operations and quality care in a stigma-free, nonjudgmental environment. The receptionist will collaborate with Physicians, Nurse Practitioners, Physician Assistants, Nurses, Medical Assistants, the Call Center, and the Billing Department to support comprehensive care.
What’s in It for You:
- Paid Time Off
- Medical, Dental, and Vision Insurance
- Retirement Savings Program
What You’ll Do:
- Greet, check in, and check out patients and visitors professionally, courteously, and promptly, upholding Spectrum’s standards of excellence and respect.
- Verify insurance plans, ensure insurance cards are on file, and update information as needed.
- Confirm patient demographics, including the correct spelling of names and legal names per insurance records.
- Collect co-pays, deductibles, and outstanding balances.
- Schedule new and established patient appointments for all providers.
- Assist in patient workflow for lab tests and coordinate with the receptionist in the Administration building.
- Attend daily huddles and reference the daily schedule to identify assigned MA/RN to providers. Provide clinic updates to the Patient Support Call Center.
- Responsible for opening and closing the office.
- Maintain a neat and orderly reception area.
- Ensure iPads used for registration are charged, sanitized, and accounted for daily.
- Stock lab tables with testing supplies and ensure cleanliness in the clinical support area.
- Maintain an adequate supply of medical forms (e.g., release of information, annual wellness visit, consent forms).
- Manage lab kits prepared by the clinical support team and medication samples from pharmaceutical representatives.
- Serve as a point of contact for the Call Center when clinical team members are unavailable.
- Participate in emergency medical routines as needed, including summoning Emergency Medical Services (EMS).
- Follow and help improve clinic policies and procedures; report any necessary updates.
- Handle and balance the daily cash till.
- Perform other duties as assigned by the Patient Support Administrator.
What You’ll Need:
- High school diploma or equivalent
- 3 years of experience in a customer service-focused healthcare setting
- Ability to maintain confidentiality and professionalism in a patient-facing role
- Bilingual (Spanish and English) preferred
- Familiarity with Electronic Health Records (EHR); experience with eClinicalWorks (eCW) preferred
- Strong interpersonal, organizational, and time management skills
Who We Are:
Spectrum Medical is a non-profit organization committed to providing holistic, stigma-free healthcare in a safe and inclusive environment. We focus on compassionate care and innovation to serve the LGBTQIA2S community and allies. Our statewide services include HIV and STI testing, PrEP, PEP, DoxyPEP, and sexual health education—empowering individuals to take charge of their health with confidence.
Visit our website: https://spectrummedicalcare.org
Pay Range
Up to USD $19.00/Hr.Salary : $19
