What are the responsibilities and job description for the Customer Service Associate position at Spectrum Resorts?
Job Summary
Spectrum Resorts is looking for a Customer Service Associate to join our team. This role is responsible for providing exceptional customer service, administrative support, and technical assistance to our team.
About the Position
The ideal candidate will have excellent communication skills, be able to multitask, and possess a strong attention to detail. They will also be able to work independently and as part of a team.
Key Responsibilities
- Respond to incoming service calls and resolve customer inquiries
- Enter service work orders into our system and dispatch them to field workers
- Monitor open work orders and provide updates to clients
- Assist with cleaning duties and other tasks as needed
Requirements
- Excellent customer service skills and communication abilities
- Ability to learn new software and systems quickly
- Organizational skills and attention to detail
- Ability to work varied shifts, including nights and weekends
Physical Requirements
- Ability to sit at a computer/phone for extended periods
- Ability to move/lift up to 15 pounds as needed
