What are the responsibilities and job description for the Owner Relations Admin Assistant The Beach Club position at Spectrum Resorts?
Job Description
Job Description
Benefits :THE BEACH CLUB OWNER RELATIONS ADMIN ASSISTANT
Job Description :
Position is responsible for administrative duties to include greeting and interacting with guests / owners, answering phone calls, creating work orders, assisting in ordering and receiving items for owners, working alongside Owner Relations Director and performing other duties as assigned.
Duties :
- Answer phone calls and greet guests as they enter office.
- Responsible for maintaining all owner files. Maintain detailed documentation on owner issues and responsive actions through Spectrum software program.
- Assist in ordering / receiving items for owners.
- Ability to create and monitor work orders.
- Report unit issues / damages to owners to obtain resolution. Assist in obtaining estimates of service or repair needed for owner's property.
- Assist in conducting periodic assessments of quality of units on rental program.
- Ability to review monthly statements for accuracy.
- Work in conjunction with other departments to maintain quality standards to include walking units.
- Take notes for leadership meetings weekly.
- Manager Unifocus survey system to include setting up reports, assigning users, etc.
- Keep Owner Relations reception area neat and clean.
- Perform other duties as assigned.
- Must have computer skills that include Microsoft Office Suite and the ability to learn new programs.
- Must possess excellent customer service skills.
- Must possess excellent communication skills, both oral and written.
- Must be self-motivated to handle guest and owner issues and concerns.
- Must be able to multi-task.
- Must have excellent organizational skills.
- Must be able to sit at a computer / phone for entire shift.
- Must be able to assist managers in doing unit assessments as needed to include walking units
Requirements :
Physical Requirements
