Sr. Customer Quality Engineer

Spectrum Safety Solutions :

With approximately 1,400 employees operating in more than 20 countries, Spectrum Safety Solutions is a global leader in fire detection and suppression solutions for high-hazard applications across verticals such as critical infrastructure, oil and gas, marine and clean energy. Our global team leverages strong customer relationships across four recognized brands, Det-Tronics, Marioff, Autronica, and Fireye, to deliver differentiated lifecycle solutions and advance growth across key segments. Carved out from Carrier's Fire & Security business in July 2024, Spectrum Safety Solutions is now a privately-held company under the ownership of Sentinel Capital Partners.

Det-Tronics :

We make the world a better place to live! At Spectrum's Det-Tronics, we build and maintain comfortable, accessible, efficient, healthy, safe, secure, and sustainable environments. Det-Tronics is a $180M technologically innovative, projects-based global brand protecting customers in many challenging environments with high end flame and gas detection products and systems. Det-Tronics is a part of Spectrum Safety Solutions and has a global footprint with manufacturing sites in the U.S. and sales presence in all key geographies.

Key Responsibilities :

• Primary responsibility is to lead customer quality issue monitoring and resolution process
• Evaluates incoming complaint information and maintains the record
• Performs follow up activities to obtain additional information. Use and maintain database(s), provide analysis and trending data all on customer complaints
• Identify and document appropriate complaint categories to assure trend accuracy within the complaint database
• Interact with Customer Service, Field Service, Manufacturing, R&D (Design Engineering), and Quality Assurance team, as needed, during complaint processing
• Host Customer Visits / Audits and submit quality assessments
• Monitor, analyze and report of key operational quality metrics such as Warranty PPM and costs (customer quality KPI's)
• Utilize systemic methodology to identify, prioritize customer identified product issues and concerns
• Update customers in a timely manner regarding the status of quality requests
• Train and help guide the operations team in identifying and developing problem solving methodologies to resolve quality issues
• Maintain list of customer related issues and drive for improvements
• Support Continuous Improvement activities throughout the organization
• Understand customer specific requirements and how they translate to the production team.
• Analyze, solve, and control production quality problems on time to meet the customer requirements

Required Qualifications :

Preferred Qualifications :

Additional Preferences :