What are the responsibilities and job description for the Director of Contact Center Operations position at Spectrum Search Group?
Spectrum Search Group is working closely with a top client for a Director of Contact Center Operations to lead its Dallas call center. The company is in central Dallas and offers several perks and a top-notch culture.
Key Roles:
- Lead call center operations for top-tier service and efficiency
- Drive CRM systems and tech transformations
- Boost KPIs and metrics (SLAs, AHT, FCR, CSAT)
- Oversee Staff, contract negotiations, strategic planning, and more
- Inspire a culture of improvement
Qualifications:
- Bachelor’s (Master’s preferred) in Business, Healthcare Management, or related field
- 10 years of call center leadership, ideally in the healthcare sector
- Strong CRM and tech expertise
- Visionary, results-driven leader
Depending on skill set and experience, this role will pay $185k - $240k bonus
Salary : $185,000 - $240,000
