What are the responsibilities and job description for the Call center rep position at SPECTRUM?
Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for target hourly earnings of $24.
08 / hour or $50,085 annually. Our Top performers earn upwards of $63,000, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply).
JOB SUMMARYThe Outbound Sales Representative is responsible for selling Spectrum Internet, Mobile, TV and Phone products to new customers and upselling existing Spectrum Residential customers via outbound calling in a call center environment.
MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support all efforts to simplify and enhance the customer experience.
PSUs). Meet established activity targets and key performance indicators, including outbound calls per day, follow up calls, quotes sent, sales, and connects, etc.
Handle all prospects with courtesy and professionalism; Establish and maintain a high level of prospect satisfaction in all interactions.
Act as a product consultant when promoting, recommending and selling the value of Spectrum Residential products and services.
Inform prospects of our product pricing model and Spectrum products competitive advantage compared to other service providers.
Effectively balance new lead generation versus follow up efforts. Create a strong follow-up plan that will allow for greater efficiency and increased sales conversion rates.
Ensure database information is accurate and complete.Perform other duties as requested.REQUIRED QUALIFICATIONSRequired Skills / Abilities and KnowledgeAbility to read, write, speak and understand EnglishAbility to communicate orally in a clear, concise and professional mannerAbility to listen and interpret the needs of the prospectAbility to conduct a needs analysis (consultative approach), overcome objections, develop a strong sales pitch and effectively close salesAbility to show proper judgement and initiativeAbility to pay close attention to detailAbility to respond quickly to changing business needs and prioritize and organize effectively even when volume and workload exceed expectationsAbility to effectively use and multitask with a personal computerAbility to utilize job-specific software applications and other office equipment such as telephone / dialer, headset, copier, fax and calculatorAbility to manage multiple prospectsMust effectively work independently as well as with othersKnowledge of commercial internet, video and data and telephone products and servicesProficient in MS Office and related software applications Required EducationHigh School Diploma / GED or equivalent Required Related Work Experience and Number of YearsCall Center and / or Sales Experience 1 years WORKING CONDITIONSOffice work environment where an employee may need to be seated for long periods of time while using a telephone headset and computer.
Exposure to moderate noise levels. Apply now, connect a friend to this opportunity or sign up for job alerts! STM204 2024-29487 2024 Here, employees don’t just have jobs, they build careers.
That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Last updated : 2024-02-26
Salary : $50,085
